Order ID for Forex Hard Cash : FRX502841
On 15th Feb 2018 i had booked 200 Euro Currency in hard cash from Matrix.in. the total amount of the order was 16301. The balance Amount i had transferred on 16th Feb 2018. Same after transferring the amount i had also sent all the document to my representative ( Mr Kamal Kukreja) on 16th feb 2018 itself.
I was promised on phone by their very same representative that the Money( 200 Euros) will be delivered to me by 21st Feb 2018 as i had a Journey Staring From 22nd Feb where i required the cash. However the same promised was not fulfilled even on the last day. I had tried reaching to Matrix.in on phone as well as email several time however each time i was told that i will get a call back within an hour which i never got. As a result i had to purchase the required cash from the other agencies at higher rates causing me financial loss of around Rs.3000. Even now i am calling them for the return of my money i get same response of calling me in some time.
I am really disappointed with them. I am filling a complaint for the money i transferred and the loss i incurred with interest.
Hope it will be answered here.
Regards
Mohit Jain