Talash Infosoft Pvt Ltd. - Damaged PRoduct Received From Talash.com
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Complaint by: Pramod Chaudhary on November 10, 2010, 5:29 am in Online Shopping
I had ordered a Diwali gift for my family. It was a Leaf Design White Metal Crystal Dry Fruit Bowl Set (Receipt Number : 20199). When the gift box was opened, the bowl set was broken and the raisins were spoiled and damp.
I tried calling their customer support number but to no avail. I also left the complaint in their email support but that too was of no use. Now I'm stuck with useless product and neither able to get it replaced nor get the refund.
I would like these guys to either replace the damaged product or refund my money ASAP.
Complainant's Goal: Replace or Refund
Complainant's Target: Talash Infosoft Pvt Ltd.
Recent Comments
Hello,
Thank you again for bringing this to our notice on this website also.
However, rather then filing the same complaint on such different forums, I request you to kindly reply back to the last email sent to you by our customer support team in which they have asked your consent.
Today, you had a talk with one of our representatives in which you have informed him to refund your payment. Per your talk, we will be arranging for the cancellation of your order and refund of your payment.
Thank you for your cooperation.
Kind regards,