Hi

I am not able to send SMS on Toll Free No's from my Airtel No.
I still have a balance of Rs0.35 (which is almost zero as per condition mentioned on Daily Newspaper Times of India and Navbharat times) but still i am not able to send SMS on TOLL FREE NO. 1900
I AM ALSO NOT ABLE TO CALL ON ANY OF THE TOLL FREE NO. to know the MNP -UPC Code from Airtel.

Yoy want me to recharge my cell again with Rs .20 to send just one message on toll free No.
WHAT A JOKE..
Regards
Vineet
********98/********54


-----------------------------------------------------------
Dear Vineet Bhatia,

Ref: Email dated 22/01/2011, expressed concern aregarding Mobile Number Portability for your mobile number ********98.

Thank you for your email to airtel and the opportunity to assist you.

We request you to recharge your account and send the message as per the format given below

As per TRAI guidelines, to avail the MNP facility a customer needs to fulfill the following eligibility criteria:

Customer should be present on existing service provider network for at least 90 days.

There should not be any complaint/case pending in court of law with regards to the number one wants to port out.

Request to port out the number should be for the same service area as inter circle mobile number portability is not available.

The number should not be under contractual obligation with Airtel e.g. company owned company paid accounts.

There should not be any ownership transfer request in process for said number.

For your reference, the MNP procedure is mentioned below:

Generate Unique Porting code (UPC) by Sending PORT < Space> and your and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date.

Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.

Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof, Residence proof, 2 photos, last bill copy in case of postpaid number) to the chosen service provider.

Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.

Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.

Obtain new SIM card from the new service provider.

New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual.

New service provider will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through SMS.

We further like to inform you that once you have chosen to move -out you all current benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.

Please note that customer can withdraw the porting request within 24 hours of applying. Airtel as an organization believes in providing customer satisfaction. We earnestly hope that you will reconsider your decision and provide us with an opportunity to serve you again.

You may also visit our website www.airtel.in or dial 1800-103-1111 (Toll free) to know more about MNP.

Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us India's no.1 network. Whether its for our network coverage, customer service or innovations, across the country everyday more people chose airtel. We are indeed privileged to have you as part of our family and look forward to your continued association with airtel.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,

Saurabh Ranjan
Customer Care
Bharti Airtel Limited

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---------Original Message----------
From: winbhatia@gmail.com
To: 121@airtelindia.com
Cc: winbhatia@gmail.com
Sent: 22/01/2011 17:12:02
Subject: MNP-Mobile No. Portability Issue Not Resolved

Hi

I want to switch to MTNL because of its Attractive Plans and Free MNP service
but AIRTEL IS NOT ALLOWING ME TO DO SO.
I have tried to send SMS on 1900 (Message Details: PORT ********98
begin_of_the_skype_highlighting ********98
end_of_the_skype_highlighting)
and
I have also tried to send SMS on 1900 (Message Details: PORT ********54
begin_of_the_skype_highlighting ********54
end_of_the_skype_highlighting)
to know my 8 digit UPC (Unique Port Code) code but the message is not reaching
to it's destination.
I have tried the same procedure for 8-10 times but of no use.I always got the
message that''MESSAGE NOT SEND''
I HAVE COMPLAINED THE SAME TO MINI STORE OF AIRTEL SECTOR 7 AND CUSTOMER CARE .
As per the Newspaper name mentioned above we need to zero our balance as the
same will be lapse after swiching to other subscriber.NOW THE PROBLEM IS THAT I
AM NOT ABLE TO GET UPC CODE due to zero balance.
K
KINDLY REFER TO THE NEWSPAPER MENTIONED ABOVE AND DEAL ACCORDINGLY .
I AM COMPLETELY FED UP WITH AIRTEL SERVICES AND WANT TO SURRENDER BOTH OF MY
AIRTEL NUMBERS BUT YOU PEOPLE ARE NOT ALLOWING YOUR CUSTOMERS TO SWICH TO
OTTHERS AS PER M.N.P.

As per the Newspaper ''Navbharat Times ''dated 21/1/2011 i tried switching
procedure but Airtel is not allowing me to do so.

Kindly Expidite.

Regards
Vineet Bhatia
********98begin_of_the_skype_highlighting ********98
end_of_the_skype_highlighting
********54begin_of_the_skype_highlighting ********54
end_of_the_skype_highlighting
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