South Western Railway - Total careless attitude towards passengers
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Complaint by: Colonel B N Pundareek on August 21, 2013, 12:06 pm in Indian Railways

I was travelling by Tipu Express train no 12613 from Mysore to Bangalore on19/8/2013by III class .my ticket no is47134872.
I wish to state the train took 4hours&15minutes to cover the distance. The notified time is 2hours30minutes.
The major grievance was that the train kept stopping at I scheduled halts. Finally the train came to a halt 2KM Short of theBangalore station and did not move for more than 1 hour. The passengers including me had no clue as to when the train would start. The train was stopped at a place where it was not easy to get down and go. The railway authorities ie the Driver or the guard or TTE did not bother to inform the passengers the cause of delay. Ultimately more than 75percent of the passengers managed to get down and walk on the adjacent railway track towards the road. Those who could not were stranded. This was also the same day a serious accident had happened where lot of passengers were killed in Bihar while crossing the track.

I wish to know what mechanism does the Railway have to keep the passengers intimated on the train schedules while on the move.what was the cause of such inordinate delay? What action has been taken to prevent such happenings in future?
The Railways have displayed total lack of concern, responsibility and absolute couldn't careless attitude.I am sure this is not an isolated case s I found from my fellow passengers. It appears the Railway authorities are just not bothered because passengers have no patience left after such James journey to raise complaints.their complaint books are generally blank!!
I would appreciate the Divisional Railway Manager take a serious look before some catostraphe strikes

Colonel B N Pundareek

Complainant's Goal: Immediate action against erring employees and intimation to passengers
Complainant's Target: South Western Railway
Complaint Location: IndiaKarnataka

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