Tata Indicom - Tata Indicom - Very unreliable and useless service
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Complaint by: Amit on February 7, 2011, 4:40 pm in Internet Related

Tata Phonton + - So called 3.1 MBps mobile broadband - Raised a complaint in the 2 week of Jan 2011 that i am not getting decent speed (gmail post login page took 2 min to load) - The representative (a lady) told me that they are having problems in my area and would be resolved before Jan 31st Jan 2011, she also told me that i will be getting a weaver in the bill, the SR number for this was ********4, When i got a bill, there was no weaver and i finally cancelled the connection, without paying the tata Photon bill, but to not adequate service. On asking why the bill was not paid i gave the above SR which they say is not there in their records - I dont know how this happened.

In the same time i got a wired connect in my home through TATA Indicom - Now after using it for 3 days, the internet connection does not seem to work. In calling the call center on 3rd Feb (SR# 252561657) the call center guy not knowing the account is suspended due to the above reason takes my time (around 30 min) to do a diagnostic check, finally after 3 days of follow-up the engineer turns to my home and after he cannot fix the issue, and consulting various people over phone - he tells me "The account is suspended for FRAUD reasons". How can Tata Indicom guys call the above case a fraud when they have done a us-trust-full act in the above case. Also how can they suspend a other line without proper notice. I am not having the connection yet and trying to reach Nodal Office, Ms. Saguna Shetty (I get a response mail for my SR252561657 from Tata Indicom mentioning to contact her if the case is not resolved on 4th Feb ) I have been trying to reach her since morning and she is busy in meetings (i wonder how can anybody be in meetings the whole day when they have important issues to take care) - I have nothing but to say - Tata Indicom is fooling people giving unrealistic info in the advertisements and having the worst service.

Complainant's Goal: Educate people and let the Tata Indicom management know what goes at the G. leve
Complainant's Target: Tata Indicom
Complaint Location: IndiaMaharashtraPune
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1.
Thu, 10 Feb 2011 - Business Reply from - Tata Indicom (Tata Indicom)

Dear Mr.Amit

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have verified your records and found that your connection 020- 0438137, has been unbarred after receiving your payment dated 7-Feb-2011 for your old account.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.