Indiamart.com - Sneeky Scheme of Indiamart.com
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Complaint by: Mohit Malhotra on August 11, 2011, 4:44 pm in Others

I have been contacted by sales executive of Indiamart.com and he sold me its one year paid subscirbtion without telling the fact that even being paid annual subscriber still I have to pay extra for leads posted on Indiamart.com , whereas he told me before getting cheque that "our team participate in most of the trade shows and gather queries for all kinds of business and that can be used by our paid annual subscribers" . i came to know about their bad intention when after getting login ID etc after payment, I tried to look details of a query but it asked me credits for that and i was surprised and asked the sales executive of indiamart.com (Akash Kehsari at Faridabad Branch) and he never turned up even then or ever after so many complaints.

they have a sneaky scheme in which they sell the leads by extra payment even to their annual subscribers stating that that they have invested extra to generate and verify these queries, whereas their sales person do not tell this while selling their subscribtion/ services. It doesnt make sense at all that a paid annual subscriber of a business portal have to pay seperatly to access qureries on the subscribed portal. selling leads per query or expecting payment per business lead from a non-subscriber makes sense, but not with the subscriber.

Their senior named Mr Khalid came to my home and office to solve the matter and told me that they wont change their strategy as they are making money out of it, and if i dont like this then i can apply for refund of money, I did so but still no one has paid me back or responsed regarding information on refund.

Please help me as this is purely fraud to sell something with hiding facts of it. Thank You.

Best Regards
Gale Overseas Trading Pvt Ltd

Mohit Malhotra
+91 98185 09710

Complainant's Goal: to get refund as committed by Mr Khalid (senior employee of Indiamart.com)
Complainant's Target: Indiamart.com
Complaint Location: IndiaHaryanaFaridabad
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Recent Comments
3.
Wed, 28 Sep 2011  aditya vikram gupta

sir

i am also a customer of indiamart and i aheve also been given false promises by their sales executive.

they had told me that i will be getting overseas inquiry, minimum 30 and till date i have got no new inquiries.

they are just their to fleece you of your hard earned money.

regards
aditya v gupta

2.
Wed, 31 Aug 2011 - Business Reply from - IndiaMART Customer Care Team (Indiamart.com)

Dear Mr. Malhotra,

We had taken note of your concern and our operations team informs us that the issue has been resolved.

Best Regards,
IndiaMART Customer Care Team

1.
Fri, 12 Aug 2011 - Business Reply from - IndiaMART Customer Care Team (Indiamart.com)

Dear Mr. Malhotra,

We regret the inconvenience caused to you.

We have taken note of your concern and are looking to resolve it as soon as possible.

Best Regards,
IndiaMART Customer Care Team