Reebok India Company - cheating
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Complaint by: dhiman on February 1, 2011, 12:59 am in Online Shopping

I placed order(No.10753) at on 22/12/2010 and paid Rs 1659.15 through credit card. After waiting 10-12 days I sent email to Reebok customer service requesting information about delivery status of the product but received no reply from them. After repeated mail I received the product on 16/01/2011 through Aramex courier. But after opening the packing I found that a different size than what I ordered was sent. However in the invoice sent with the product correct size was mentioned. The product was sent from AURUM INFOCOM
Mangolpur, Kalan,
Sector-2, Rohini
Opp. DJB Water Supply Station

On 17.1.11 I made phone call to Reebok customer service. I told them very clearly that replacement would be accepted to me only if they could provide it immediately.Othewise I would accept refund only. I had been given assurance that they would send a replacement immediately after receiving the product back. I sent the product back through Bludart courier on 17/01/2011 and it reached to their address (Aurum Infocom) on 19/01/2011.Since then I made several phone calls and sent email to Reebok customer service for replacement or refund. First they gave me a tracking no. of FIRST FLIGHT COURIER but later told me that courier returned the consignment for some unknown reason. Then they assured me that it would be shipped on 24th January and tracking no. of courier would be mailed to me. Then again on 25th they told that product would be sent by today and tracking no would be mailed to me. On 27th they again provided me a tracking no(D 41735577) of FIRST FLIGHT COURIER and informed me that product was sent on 25th. When I checked the no. today (31/1/11) at FIRST FLIGHT website I found the consignment bearing the above no. was sent from Delhi to another destination of Delhi and delivered on 28th. It is clear that they had provided me a false tracking no. I also sent a letter to Reebok India Office at Gurgaon describing the whole situation and asking for refund (letter reached on 29th) but till now received no response.

I think It is a clear case of fraud . It is really surprising how such a big company cheating people openly.
Kindly advice me what further step should I take in this matter.

Complainant's Goal: getting refund
Complainant's Target: Reebok India Company
Complaint Location: IndiaChhattisgarhDurg
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