shop2grab - shop2grab not provided me services which he promised while purchasing e website
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Complaint by: muddassir on May 12, 2015, 3:14 pm in Online Shopping

Dear Sir
how are you

I have purchase e-commerce platform, level 3 from online company www.shop2grab.com, owned by Vivek by paying amount INR 9900 in the month of February 2015.They said
1) They will provide all the services mentioned in Level 3 within 24 hours.
2) They just provide us domain in 72 hours and 5 email ids after 1 and half months
3) They still has to provide Facebook store and eBay and amazon linking with my website and logistics services.
He told me not call to him as phone support is not provided for my level 3. please find attachment in this mail, You can check my purchased plan details.
4) Regarding logistics they said they have some issues with courier company , it will be solved soon.
we have also not forced him regarding logistics because it is needed when our website is launched.
5) For Facebook store and eBay and amazon linking he was not giving any positive response
6) The theme which he gave to us it was 1.55 version, we requested him to upgrade my admin version to 2.0 as we are facing some problem while working on website, he said he don't provide this service.
7) So we have purchased new theme on 04-05- 2015 and moved to different hosting to continue our work on website without any problem.
8) i have mail him regarding Facebook store and eBay and amazon linking again on 05-05-2015
9) He mail me on 06-05-2015, mentioning i have to purchase level 3 or level 4 for this services, then i remind him that i have purchased level 3 from you.then he mail me to make him admin, I made him admin for my Facebook page to create Facebook store.He forgot which level i have purchased from him.
10) on 07-05-2015 he is replying saying you have moved from our hosting, we can't support you from now on wards .
11)When he came to know that i have moved from his hosting then he started replying my every mails with in 30 mins.
12) Before that sometimes he not all reply and sometimes he reply by saying your work will be done soon.
13) I requested him to please create my Facebook store , i am already late in launching my website or Return my money
14) he don't want to do either of the things mentioned in above point (13).

His Name and Address
Name : VIVEK
Address :
2nd Floor, Commercial Building
Sterling Homes, GE Road, Raipur 492001
www.shop2grab.com

mobile : +918962002023
IVR Line: (91) 75330 09006
Landline: (91) 771 4054024
Email: hello@shop2grab.com
Email: support@shop2grab.com


Thanks & Regards
Muddassir Zafar
mob : +919032005548
PH : +914065555548
skype : alibabazafar
watsapp : +918686690004'

Address : 10-2-11/a,3 rd floor A.C. Guards
Income Tax Tower Road,
Hyderabad
Telangana state
500004

Complainant's Goal: Create Facebook store OR Return my money INR 9900
Complainant's Target: shop2grab
Complaint Location: IndiaChhattisgarhRaipur

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