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Complaint by: Karthik on November 8, 2011, 1:00 pm in Online Shopping

I had placed an order with on the 6th of September (ORDER No., but due to their pathetic service I was told that the shipment would be delayed and that I would incur additional charges in addition to the Fixed Landing Price of Rs.15,535 that was quoted to me prior to placing the order. Having already paid way more than what the products were worth, I was left with no other choice but to cancel my order. I even received an email from them on the 29th of September confirming the cancellation of my order. They had mentioned in their email that it would take about 12 to 15 business days to process my refund, which, apparently was not to be so. I had taken their word to be true and even deferred my monthly credit card payment for the said amount in the hope that I would receive the refund on time; again, that was not to be so. Citibank ended up charging me a 3.45% (41% annual) penalty on the said amount. I was utterly disappointed and worried due to the delay in the refund and started calling them up almost every other day to check on the status, but to no avail. Even though their customer support people are polite and courteous at the outset, they don't divulge any information about their accounts team if you want to escalate the issue and get in touch with those in-charge of the refunds. t has been over a month since I had cancelled my order and I am yet to receive the refund. I even posted on their Facebook fan page to express my displeasure, but my comments were promptly removed as I had expected. I have made umpteen calls to their customer support so far and I am told every time that they would make sure to process my refund. I am beginning to think that I may have been taken for a ride like the other complainants here.

Here are my order details:
Order Date : 9/6/2011 12:03:10 PM
Cancellation Date : 9/26/2011
Order Number : 20119-17216
Total Amount of Order is : 15535.78

I have recorded my last conversation with their customer support representative and wouldn't mind using it as part of my complaint against them in the consumer forum. BEWARE: DO NOT BUY ANYTHING AT SHOP YOUR WORLD; THEY ARE FRAUDS!

Complainant's Goal: Warn other consumers and get my money back
Complainant's Target: SHOPYOURWORLD.COM
Complaint Location: IndiaKarnatakaBangalore

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Recent Comments
Fri, 24 Feb 2012   Message By Complainant Karthik J

A few days after I posted my complaint here, a friend suggested that I get in touch with Citibank (that issued my credit card) and file a dispute for the said amount. Citibank promptly acted on my complaint and temporarily reversed the amount which would remain in effect until the dispute is settled. I was informed that this process may take up to 6 months.

So, after nearly 3 months, I am happy to report that Citibank has successfully settled the dispute by permanently crediting the said amount to my credit card account. Kudos to them! I hope others who have been taken for a ride by do the same and get their hard-earned money back.