whilpool India Ltd Faridabad - SERCO BPO P LTD your ser. agent has cheated me by nt sending ser. engr for 5 mnt
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Complaint by: sridharan on December 19, 2010, 11:59 am in Consumer Electronics
Sir I have purchased one Fridge and not even a single time it was serviced inpite of my repeated phone calls. After service expiry, I have entered into a service contract (Bill No.6497 dated 28.07.2010 through their Agent SERCO BPO P.LTD Shenoy Nagar, Chennai 600030. The tone of the operator is threatening to directly contact whirlpool customer care which they have made some trick so that no customer distrub them.
Even after four months not even a single courtesy phone call or even a service visit was done after getting Rs.669/- (Daylight robbery). Big companies act in a nasty way.
Complainant's Goal: Yes they should service or they should return my money
Complainant's Target: whilpool India Ltd Faridabad
Recent Comments
Mr.Sanjay Jain( +91 ********84) purchased a refrigerator on 06-05-2006 from TMC –HYD(
malakpet). Before the completion of warrantee I had taken the AMC plan from 30-12-07 to 29-
12-2010. Before the expiry of current AMC which I renewed on 4-12-2010 to29-12-2012 by
chq.831737 amounting Rs.3500/- through STATE BANK OF MYSORE it as well included AMC
of my washing machine. After renewal I did not receive the AMC doc. Till date inspite of my
regular complaints. I spoke to your AMC senior executive of DELHI named MISS.RENUKA( +91
********35) regarding the AMC doc. So she asked me the bill of AMC to update my details
in their system till date. Mr. Ashok (+91 ********21) collected the bill from my place and
informed that the doc. Will be received in 2 working weeks.
But till date I haven’t received any doc. Yet….., inspite of regular complaints to the person
incharge.
My refrigerator is not working in good condition from past one year. And no action has been
taken on my complaints till now. Though Mr.Rafaq your executive agreed to replace with some
amount settlement. Since we did not received the AMC DOC. They did not do the needful.
Mr.Raghu the present senior manager of this region told us that the same model is not
available. He asked the bill details and AMC doc. Xerox. As we don’t have the AMC doc. He
tried to cheat us on by saying that warrantee period of our AMC is over. Though we have it
till 29-12-2012.
Complaints made on these days for your reference:
1.
2.
3.
4.
6-10-2011 complaint no. HD 1011003596
22-5-12
23-5-12
24-5-12 complaint no. HD 0512018644
Kindly look in to the matter and oblige
Thanking you
Your faithfully,
Sanjay jain