Videocon Mobiles - Replacement of Defective Mobile set
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Complaint by: Chidambaram on June 8, 2011, 3:39 pm in Mobile and Cell Phones

Dear Sirs,

I purchased Videocon- V 1402 mobile set from M/S Poorvika Mobile Private Limited, Netaji Road, Madurai on 3/09/2010. The set is found defective from the 1st day of purchase.

The problems I faced with the set are as follows.

1. The cell initially did not hold battery charge even for a single day. I handed over the set to Service Dealer M/s Access Point at Ramanathapuram and he tried for two days but in vain, problem has not been solved and I had to go to Madurai to request M/S Poorvika Mobile Private Limited, Madurai to replace the set, but they advised me to show the set to the Madurai Service Centre. I had done accordingly and the problem has been solved partially.

2. The next problem was that the conversation was cut within a few seconds of the starting of the call. The set was again handed over to the Service Dealer M/s Access Point, Ramanathapuram and again I had waited for the rectification of the set for two days; there by I was deprived of the communication facility frequently in this era of information. You can understand the state of my mental agony due to frequent cut of the communication facility.

3. The next problem is that the set does not show the call history of SIM 1 very often, which lead to delay in making calls to the number which were already used. This problem was not attended properly by the Ramanathapuram Service Dealer and still persists.

4. Now the cell always shows “insert SIM 2” and as such the SIM 2 is not at all functioning. I showed it to the Ramanathapuram Service Dealer and to my utter dismay they reported that oil has seeped inside the set. How the oil will seep inside the mobile set? It is simply a software problem. Again I called the M/S Poorvika Mobile Private Limited, Madurai to enquire whether it was possible for them to replace the set as I had frequent complaints but they expressed their inability.

Then I contacted Videocon Customer Care Centre No. 9080012345 on 27-05-11 at about 3.45 P.M. and narrated my anguish to the three responders and one of the responder has finally advised to contact M/S Poorvika Mobile Private Limited, Madurai. Accordingly, I immediately contacted them and explained them the series of action I have done so far to rectify the problems. They initially told me to contact the Madurai Service Centre, but I refused to heed them as I will have the same problems after visiting Madurai Service Centre also and finally they agreed to replace the set and I informed them that I will visit them on 02-06-11.
Accordingly I went to M/S Poorvika Mobile Private Limited Madurai on 02-06-11, but they requested me to hand over the set to them, but I refused to do so as I will again face the problem of communication.
In the meanwhile, after a series of emails and phone calls one of the consumer care representative has called me on 03-06-2011 and I narrated my problems. At the end of the talk, the representative has assured me that she will contact me very soon after consulting her higher ups regarding my case, but I have not yet received any calls from them.
Hence I request you to look in to this lingering issue and do the needful
Hope fervently that I will get a favourable reply by the return of the mail
Thanking you.
Yours faithfully


Complainant's Goal: Replacement of Defective Mobile set, and compensation for mental agony
Complainant's Target: Videocon Mobiles
Complaint Location: IndiaMandapam near Rameshwaram

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Wed, 08 Jun 2011  Message from Helpdesk

An email communication has been sent to Videocon Mobiles on June 8, 2011, 3:39 pm