i have had so many issues & complaints with AIRTEL in the last 2 months which wasnt there from last 7.5 years as a platinum customer with an average billing of RS. 5,000 a month and last 6 months i have paid over Rs. 2 lakhs to them cause of international usage.
Due to some issues & ofcourse billing discripancies i didnt not pay my bill and my outgoing was barred for3 weeks during feb 2010. later during the first week of march even my incoming was barred for a week.
NOw this month they have sent me a bill charging me the rentals for my mobile plan of 549 & even the blackberry plan of 899. how can they do this when outgoing is barred and even the incoming is barred later and the caller hears THIS NO IS NOT VALID how can they charge me the rentals for that month when i was not allowed to use the phone. later i paid the entire paymnt of 37000 one go as the matter was not getting solved and my credibility was at stake as its a very old business number for me and everybody calling thought that i have left the country.. i had to pay and activate as it was having a negative impact on my business. i paid 37000 that day online and bal was 1900 left . they activated both incoming & outgoing the same day. but to my utter shock again the very next day morning they again not only barred the outgoing but also incoming again claiming tht u still have a default of 1900 though my credit limit is 22800 ??
now i was again shocked while going thru my this months bill just received for the rentals for the entire month. no way i m going to pay this and i m going all out to settle and get this waived off as a genuine sensible troubled & exploited though so called PLATINUM customer of AIRTEL mumbai no ********20
Date: 20/09/2010 04:33:41 PM
From: sudershan_saini@yahoo.co.in
To: 121@airtel.in
Message body:
Dear Sir
Myself Sudershan Saini,mobile number ********48 using this number from last
approx. 8 years.
I have paid my last bill in July 25.08.2010 wide E-Receipt No.-659058 for
Rs.381.16 but it is again charged in the current Bill means August bill as I
paid Rs.635.96(381.16+254.80) today dated 20.09.2010.
But I request you ,please correct this mistake in next bill otherwise I have to
think some alternate for this.
This is big mistake that after receipt payment again you are charging to
customer.
Please do the needful & revert with solution.
Waiting for corrective actions.
Regards
Sudershan Saini
********48
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Dear Customer,
Thank you for contacting Airtel.
We understand from your previous interaction dated 22 March 2010 regarding the bill clarification for your Airtel number ********20.
We are not able to reach you due to the number swirched off. We request to provide us with an alternate contact number along with the preferred time of contact so that we may assist you better.
In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at 121@airtelindia.com .
You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.
You may send an email at Nodalofficer.mumbai@airtel.in . or you may call at ********65 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.mah@airtel.in . or you may call at ********65 from 9:30 AM to 6:30 PM Monday to Friday.
Assuring you the best of our services.
We value your association with Airtel.
Warm Regards
Satish Pathak
Appellate Officer
Bharti Airtel Limited
An email communication has been sent to Airtel mumbai on March 23, 2010, 12:54 am
I have no joke message pls delete