New Connection - Reliance broadband Trivandrum Kazhakoottom Team cheating me
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Complaint by: Nanda on April 8, 2014, 5:09 pm in Internet Related

I am a poor victim of Reliance broadband service.( me and my friends working in Techno park, sometimes doing work from home too , for our living)
Because of my bad luck, I planned to take Reliance broadband wired connection by stopping current connection.
My bad luck starts there
On seeing Advertisement in olx I called Mr.: Shinu (Executive) for getting a new connection.
He came to my house to talk about it.
He asked me, one ID proof and a photo and to fill up a form and 800 rs for setting up connection.
I have given all these including the amount on 15th march 2014, on the agreement that they will give me connection on 1st April.(bill CAF no : 17800032269742) He asked me only these documents
Days gone. 31st March I called Shinu, to remind my connection. Then he told me, he is leave on 1st April, so connection can be given only on 2nd April. It can happen, I can understand.
On 2nd April I again called this Guy, and then he told their executives will call you.
Then one lady from reliance office called me and asked about the details.
After some time, some other executive (don’t know his name) called me and asked to give, ID proof, rent receipt. Also he told me, there is a problem in cable. So they need to change the cable and connection can be given only 7th April 2014.
In between Mr. Shinu had spoiled my ID proof and Application form that is what the new executive told me.
Again, 7th April, they came to my home, to collect my rend agreement, they told, agreement is written in some other person’s name so they want his photo and ID proof.
The second executive also agreed me to give connection on 7th April 2014 evening. Now we have given everything (not sure, if they will come tomorrow with some other documents missing, like ration card, Adhar card etc)

Now they called not me, but my friend and told connection can be given on tomorrow (8th April 2014)

Following are the numbers I contacted
Mr Shinu: +91 8893391180, 9633935104, 9387761912. Email:

Second Executive: 8893775161

I supposed to get connection on 1st April, today is 7th April, I have not got the connection yet even after paying the money and the documents.

Now tell me how can we trust them?
I am writing this because, in future, please be careful while calling these guys for any service.
You should not be trapped. So don’t terminate existing connection if you are doing some business.
If any reliance officers seeing this post please make sure, your customer is happy. Please beware of these kinds of executives. How can you justify these kinds of activities? Because of these guys, we are unable to work for 1 week. Please remember, if we are able to work, then only we can pay the bill amount.


Complainant's Goal: Reliance broadband Trivandrum Kazhakoottom Team cheating me
Complainant's Target: New Connection
Complaint Location: IndiaKeralaThiruvananthapuram

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Recent Comments
Wed, 09 Apr 2014 - Business Reply from - RCOMCare (New Connection)

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Reliance Communications

Wed, 09 Apr 2014 - Business Reply from - RCOMcare (New Connection)

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Reliance Communications