Goodyear - Regarding tyre
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Complaint by: Vishal on May 24, 2015, 12:25 am in Cars Parts and Vehicles

I live in Rajkot city of Gujarat state. I have Maruti Suzuki WagonR vxi (2010 Model). It's tyre are company fitted Goodyear tyres. Their size is 155/65R14 (GT3). It was filled/struck air in one of my tyre about 1 year ago. So, I complained in your company and you have told to replace it from your dealer "Amrut Enterprise". So, I went to your dealer "Amrut Enterprise (Rajkot-Gujarat)" for replacement. He sold me new tyre in price more than market rate. He added heavy transportation and handling charge. He deducted wearing cost of my old tyre. At sum, the new tyre cost me more than regular market rate.Again my car's another tyre was filled with air on one side. So, I lodged compalaint on 27/02/2014. My complaint no. was Q2402140001. So, your representative inspected tyre on 28/02/2014. He finalized that there is problem in tyre and he calculated 29 % wearing of tyre and he sent my claim to your dealer "R B Auto Traders" for pass. So, I went to your dealer "R B Auto Traders (Rajkot-Gujarat)" for tyre replacement. He solds new tyre in 3000/- rs. to all customers. But, mine was claimed tyre so he charged me 3200/- rs. for the same tyre. He deducted 29 % wearing cost from it. These two times while changing tyres due to your manufacturing problem, I had to pay 500/- rs. for wheel balancing & alignment each time. I have complained many times about this issue. I had communication with your representative many times through phone calls and emails. But there was not any solution for it and i did not get any refund for it. Today i faced the same problem with remaining 3 tyres. They all 3 tyres got filled Air in one side. So i lodged complain (Q2305150023) of this issue. I got this problem in all tyres now. Your all tyres of this series are defective. My car has driven only 16,000 KM till now. Your tyres are of very low quality & low durability. It has not completed 5 years of your tyres & they all have became non usable. I properly maintain my car with proper air pressure, wheel alignment & balancing etc. But still I had to face this problem many times due to your manufacturing defect. You have very disappointed me in your tyre quality. If something happens in tyre while driving, then it will become a disaster for my family. There are continuose problems in your GT3 series tyres. Everyone is complaining for this GT3 series. We all facing so many problems because of your manufacturing defect. It is not our problem. I have to suffer because of your manufacturing problem. I had to pay for tyre charges, wheel balancing, alignment etc. You have to repay me all this expenses which I had made. I am also recommanding Maruti Suzuki & other customers to abort fitting your tyres & try some other company tyres.

Complainant's Goal: Replace all the tyres of my car without any charges.
Complainant's Target: Goodyear
Complaint Location: IndiaGujaratRajkot
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