Mercy Electronics - Refuesed to Bill, Refused Exchange of Product, no respect to consumer
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Complaint by: saran on May 6, 2010, 11:22 pm in Consumer Electronics


This is bring to your Notice that, i bought a electronic torch ( DP ) at MERCY ELECTRONICS which have multiple brances in chennai, i bought it from the one which is in THIRUVANMIYUR, when i asked for a bill, i was refused bluntly said they wont give receipt for this item.

today i wanted to exchange the item with another for the same value again i was refused bluntly stating they cant do that, more over ended up blaming why would i buy at first place.

this is one of the very bad customer experiences i had over years now.. this is unacceptable.

more over to bring this under notice, they are not billing most of the products, they just sell like that, also they charge 2 % if we pay through card, when all other wont take that 2% for card payment...

this happens across all their brances ie., vadapalani, adyar, thiruvanmiyur and now in tambaram.

this has to be checked and arrested at the earliest to have a fair trade and good customer experince....

one of the very frustrated and unsatified consumer....

Complainant's Goal: To Alert Consumers
Complainant's Target: Mercy Electronics
Complaint Location: IndiaTamil NaduChennai

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Recent Comments
2 months ago  Rackasan

I buy jbl t50 headphones in thoraipakkam . Mic isn't work probably.i ask sale executive. He didn't give a any proper response. Kindy change a irrespective person and harsh behavior....

2 months ago  R selvakumar

Mercy Electronic Sempakkam electronic,s store
100uf/250v capacitor 5 number s shut not working
I ,am going to store not responsible

Tue, 20 Dec 2016  Rajesh Jeba

I bought Maxine step down 500W (Rs.1764) and MX 745 A Converter at Mercy electronics at West Tambaram branch, No.3/3, Rajaji Road on 11/11/2016. I wanted to exchange both the items because both are faulted, not functioning.
I went to Tambaram branch on 18/11/2016 and asked for return or exchange. The cashier and salesman refused to accept it and after few minutes conversation Cashier slapped/pushed me on road in front of other customer and public.
This incident made me frustrated, please take severe action against Cashier & sales man and save public from rowdies. Later I understand from my friends, the shop runs by rowdies.
I am requesting Tamilnadu Police to arrest Cashier of West Tambaram branch and safeguard common man from rowdies.

Rajesh Jeba.

Mon, 28 Feb 2011  Raja

I support this complaint.

Mon, 24 Jan 2011  sushma

I support this complaint. yesterday i got earphones n they dont work. n today when i asked them for a replacement, they dint do it! n when i asked them for a bill, they said they couldnt give us one!

Fri, 31 Dec 2010  arnold

I support this complaint. Similar thing happened to me... i have a bill for a faulty product. But they still wouldnt accept for exchange. I was physically pushed out of the store in Anna Nagar.