RechargeItNow.com - Rechargeitnow.com taking money but no recharge
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Complaint by: JinsenKaredath on November 11, 2011, 7:54 pm in Online Shopping

I have used rechargeitnow dot com to recharge my idea mobile on 3rd November 2011, I have got a confirmation on site as well as an email, the details are as follows;

Your recharge request has been successfully processed as per the following details:
order id: R12338403b11
transaction id: 41523530
subscriber id recharged: ********93
operator: IDEA
circle: Delhi & NCR
purchased value (MRP)Rs.: 110
date: 2011-11-03 07:03 PM

I have waited some time to get the amount updated in my mobile account but that did not happen. I have contacted Idea and confirmed that there was no recharge.
I have contacted Rechargeitnow through their contact page, I got an automated reply but after that there is no reply at all. I have contacted through their customer care ID too which was available in Facebook, no reply. I have even written on their wall. Even after having this all, there were no reply. I have contacted the payment gateway provider too; they have replied me saying the same have been forwarded to rechargeitnow.
Till today there is no action, no mails, no calls, and no recharge.
Now what should be done?

Complainant's Goal: Need to get either recharge or refund my money
Complainant's Target: RechargeItNow.com
Complaint Location: IndiaHaryanaGurgaon
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2.
Tue, 22 Nov 2011 - Business Reply from - ideacellular (RechargeItNow.com)

Dear Sir,

We would like to inform you that the transaction of Rs.150/- dated 3rd Nov 2011 through web recharge has already been updated on 3rd Nov 2011 for your Idea account.

Regards,
Ideacellular

1.
Fri, 11 Nov 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to RechargeItNow.com on November 11, 2011, 7:54 pm