Super Cabz - Poor Service Quality - Missed My Flight
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Complaint by: Gaurav on December 14, 2011, 10:55 am in Public Transportation and Taxi

Dear Sir,

I wanted to file a consumer complaint against a cab company called Super Cabz. I had booked a cab for the airport to go home for Diwali. From 30 minutes before the scheduled arrival time i kept following up with the cab driver who told me in every communication that he is coming in 10-15 minutes. The cab company call center also did not track the status of the cab driver to ensure that he arrived on time. When i called them, they expressed their inability to help me in any ways. The cab finally arrived 50 minutes late (80 minutes after the cab driver first told me that he is coming in 10 minutes) which caused me to miss my flight home. I lost the entire fare and was caused immense stress and anxiety.
Feeling aggrieved, I asked them to compensate me for the financial loss to which they refused. Then i sent them a legal notice which they ignored. I needed some help to take this matter up with the consumer court or forum.

Regards
Gaurav

Complainant's Goal: Create consumer awareness of poor quality, force company to improve operations
Complainant's Target: Super Cabz
Complaint Location: IndiaHaryanaGurgaon
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Recent Comments
1.
Wed, 14 Dec 2011  mohit

hey Gaurav you should also report the matter to
www.core.nic.in