We had purchased a Honda Accord V6 vide Chasis No. 201651, Engine No. 43830716, Car No. MH01VA4934 on 27th April, 2006 from Ichibaan Honda, Parel Showroom. From the time of purchase till date we have been plagued with appalling service levels and unexpected troubles with the car which we submit as under:

1. From the time of purchase of the vehicle, we were made to run around in circles by the dealer for procuring the RC book. Although we had purchased the vehicle in April 2006 till October 2006 we did not receive the RC book thus forcing us to send a letter threatening legal action against the dealer after which due action was taken (Annexure No.1)

2. Although we have been pleased with the vehicles performance per se, we are sorry to state that repeated unforeseen problems have been cropping up constantly in the first quarter of 2009, which makes us question the very reputation of Honda Motors as a World Class Auto Maker. The instances are given below:

a. Complete Lock Assembly had to be changed due to malfunctioning of the same on 19th February’09 thus resulting in a staggering bill of Rs.1,12,533/- (Annexure III)
b. On 3rd April 2009 I have shelled out approximately Rs.1.50 lakhs for a car which has run only 46000 kms approximately and has been maintained in an immaculate condition (which can be verified by a physical examination any time). I fail to understand how a Luxury Car maker like Honda Motors has parts mal-functioning one after the other in quick succession.

Whilst we had changed the service provider to M/s. Auto Hangars who have presumably done their best to resolve the problems in the car. Inspite of the above repairs, the car was plagued with repeated mechanical problems forcing us to send the vehicle atleast 7 to 8 times back to the service station within a month but without much success.

We have had umpteen number of correspondence with M/s. Auto Hangars but to no avail. Honda Motors besides a preliminary communication did not even bother to reply or even attempt to resolve our grievances.

When we enquired about an exchange offer M/s. Auto Hangars could not even revert back with a fair offer. Although the WDV of the car is Rs.13,42,704/- we were forced to sell it for a paltry Rs.7 lakhs through another agency for a car which costs nearly 20 lakhs. You can understand the financial loss and the trauma we have undergone in this aspect.

We wish to make the public aware of what they have in store if they go in for a Honda Product.