On 06/08/2013, at 12:34, Mohua Roy wrote:

Please act on this most urgently.
The funds are blocked for over a month now.
I need it most urgently.
Kindly send me the full refund within 48 hours.
Alternatively I would be left with no other alternative but to approach Australian Fair Trading and media to get my money.



Sent from my iPad

On 06/08/2013, at 12:29, Mohua Roy wrote:

Hi Banashree

Hope you are well.
Please find enclosed the confirmation of the returned parcel as requested.
Please organise my full refund most urgently and acknowledge.
Due to medical circumstances, I need the funds most urgently.









ITEM n° RQ043296461AU new search
Local Date and Time Country Location Event Type Extra Information
8/2/2013 11:15:00 AM INDIA MUMBAI AIR Receive item at office of exchange (Inb)
8/2/2013 11:47:00 AM INDIA MUMBAI AIR Send item to customs (Inb)
8/3/2013 1:47:00 PM INDIA DIMC NEW DELHI 110002 Return item from customs (Inb)
8/3/2013 4:23:00 PM INDIA DIMC NEW DELHI 110002 Send item to domestic location (Inb)
8/5/2013 1:54:00 PM INDIA OKHLA (DLY) Deliver item (Inb)
SIGNED BY :




Thank you
Mohua






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On 30/07/2013, at 0:34, Mohua Roy wrote:

Dear Banashree

I highly appreciate your help and response.
I have been in and out of the hospital due to complications after surgery and my son also just got discharged, thus it was not possible for me to respond.

I have send in the defective saree with blouse and the ring today by Australia Post.
As I was in the hospital and it was raining my neighbour got the parcel with one ring only from the doorstep and handed it to me later.

The cost of the parcel is $44.90. It was $5 more as registered post but secure and is trackable.
I do not have scanning facilities at home now. I will send it to you shortly.
It will take approximately 10 working days for you to receive the parcel.
The Tracking Reference Number / air bill number is RQ043296461AU.

Kindly refund my full money $404.27 + $44.90 into my bank account from which I paid at your earliest convenience and confirm immediately when you will do it. I am in urgent need of funds due to the medical expenses. If possible please pay me the $44.90 as well. I should not have to pay that out of pocket.

Regards
Mohua

Sent from my iPad

On 23/07/2013, at 8:34 PM, Utsav Fashion wrote:

Dear Mohua,

We are extremely sorry for the delay in replying to your mail.

As regards to your order UT705736, we have mailed you earlier on 18th July, 2013. Please check the below mentioned mail for your reference.

------------------------------------------------------------------------

Posted on: 18 Jul 2013 04:32 PM
Dear Mohua,

We deeply regret for the inconvenience caused to you.

As regards to your order UT705736 for the item SUF1927, we wish to inform you that as a special case we are providing return shipping address. You can send item back at the address mentioned below:-

Utsav Fashion Pvt. Ltd
Return Reference No: 2112041, Order No: UT705736.
D-3, Phase-1
Okhla Industrial Area
New Delhi – 110020
Tel : 1-855-887-2848 (for USA and Canada only) - Tollfreee
1-800-3010-4044 (for India only) - Tollfree
91-33-40280600 (for all other around the world)

*Note: Please do not remove Return Reference No from address, otherwise packet will not be accepted.

Please return packet only through AUSTRALIA POSTAL SERVICE, which do not provide tracking and insurance facility as this is the cheapest mode of shipping the item back in India.

Once you send item at above address please provide the scan copy receipt of return shipping charges of the packet, so we can keep track of the same.

Regarding the other ordered item JVM271 is shwoing Delivered On: Monday, 15/07/2013 at 11:29 through the tracking number 1ZW2R4********9849.

Please check the POD copy:

Tracking Number:1ZW2R4********9849
Service:UPS Worldwide Express Saverâ„¢
Weight:.50 kg
Shipped/Billed On:11/07/2013
Delivered On:15/07/2013 11:29
Delivered To:BLACKTOWN, AU
Left At:Porch

Kindly recheck and confirm.

If you require any further information then please feel free to contact us. We are looking forward for an enduring relationship with you.

Regards,
Banashree
----------------------------------
UTSAV FASHION
# 1-855-887-2848 (USA & Canada)
# 1-800-3010-4044 (India)
# 91-33-40280600 (for others)

---------------------------------------------------------------
Kindly confirm.

If you require any further information then please feel free to contact us. We are looking forward for an enduring relationship with you.

Regards,
Banashree
----------------------------------
UTSAV FASHION
# 1-855-887-2848 (USA & Canada)
# 1-800-3010-4044 (India)
# 91-33-40280600 (for others)

Ticket History
Mohua Roy (Client) Posted On: 05 Jul 2013 05:45 AM

Hi

This is to draw your kind attention, I put an order through the website on 27.06.13.
As I was processing the order, it took me step by step and on the payment screen and I paid with MasterCard USD$369.22 for a yellow net saree, an orange net saree and a finger ring.
It did not provide me any transaction reference or order number at all.

From my bank account , value as of 30/06/13, AUD $404.27 got charged plus $12.13 international transaction fee by "REVIEWPURCHASE.COM HK HK HKG" this comes on my Internet bank statement.

I received a parcel yesterday, with a wrong defective mustard colour saree with 2 colour fall half and half and a shapeless wrong blouse and no petticoat .
I tried to communicate on your live chat with Ashok, Yashrub, Pritam. It is extremely frustrating they just disconnect the conversation.
I cannot believe your level of service has dropped so drastically.
May be Due to a system error, you have lost my order reference, then you are giving me such a hard time. Please find enclosed the conversation below.
Your parcel does not have an invoice enclosed with a order and payment confirmation reference.

Is this how you do business over 200 countries internationally?

Kindly organise a refund or exchange immediately.
Alternatively, I would be left with no other alternative but to contact Australian Department of Fair Trading to investigate.

Regards
Mohua Roy
0434191548

Please wait for a site operator to respond.
You are now chatting with 'UTSAV'
UTSAV: Welcome to Utsavfashion...My name is Sandy....How may I assist you
UTSAV: welcome back
Mohua Roy : Hi I was speaking to pritam and the chat got disconnected
Please wait while I transfer the chat to 'UTSAV'.
You are not currently in a chat session.
You are now chatting with 'UTSAV'
UTSAV: Welcome to Utsavfashion...My name is Pritam....How may I assist you
Mohua Roy : the same thing happened before with ashok and yAshrab they put on hold and disconnects
UTSAV: Yes its pritam again
Mohua Roy : thanks
UTSAV: You are always welcome
UTSAV: May I have the order number please
Mohua Roy : pritam did you find the order. For the yellow saree I would ideally like to get a refund or exchange with item no skk14170
UTSAV: May I have your email id please
Mohua Roy : I got given no order number, as I finished paying, the money got deducted from my account and I received the parcel yesterday only for 1 item
Mohua Roy : it is so annoying and frustrating
Mohua Roy : mohua.roy01@iag.com.au
UTSAV: Thank you.
UTSAV: May I put the Chat on hold while I check
Mohua Roy : sorry wrong one
Mohua Roy : mohua.roy01@gmail.com
Mohua Roy : pls don't go away
UTSAV: Thank you for your patience...
UTSAV: Sorry but with email id we find only payment pending orders
Mohua Roy : kindly provide me with an address to send the parcel back and a phone number to complain
UTSAV: Yes before that we need you order number
Mohua Roy : You do business in this manner that an order disappears from your system, you do not provide customer with a reference and then send a wrong defective item.
UTSAV: We understand your disappointment and the discomfort that you had to face due to this
Mohua Roy : how can I give you one when it is not given to me.
Mohua Roy : it is not even there in my account id
UTSAV: Order number start with ut or ui
Mohua Roy : I will complain to the Australian department of fair trading, pls do something about it, I ideally want a refund for the wrong defective item or an exchange
UTSAV: No need to worried about it we will take care but before that please advise us the order number
Mohua Roy : Please try to understand I got given no order reference number, I went on to payment screen made payment with MasterCard and it said successfully processed, that's it
UTSAV: Yes
UTSAV: Have you got any conformation email
Mohua Roy : As you can see there is no record of this order in my profile, I have only a reference in my bank statement some company from Hong Kong charged the money that's it
Mohua Roy : nothing at all pritam that's what I'm trying to explain, why do you keep asking time and
Mohua Roy : it must be a computer glitch
UTSAV: Okay then please concerned with your back and ask for order number
Mohua Roy : I would not like to think you do business in this manner
Mohua Roy : i don't understand what you are saying
Mohua Roy : are you saying to consult with the bank
Mohua Roy : The bank processed payment, how on earth they will give me the number when you cant
UTSAV: Yes and ask them for order number for which you made payment
Mohua Roy : Please don't give me a hard time and confirm what can be done to resolve this issue- exchange with item skk14170 or refund
UTSAV: Sure so please provide us the order number
Mohua Roy : you do business in such a dishonest manner to cheat on postage you send stuff separately moreover you do not even have the order number in your courier document
Mohua Roy : i have the courier packet pls tell me where to look
Mohua Roy : im trying my best to cooperate with you
UTSAV: I know maam
UTSAV: But without order number how we will assist you