Ebay India - not satisfied with product
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Complaint by: iqb on December 4, 2010, 2:24 pm in Consumer Electronics

I have purchased Marpac Pillow Speakers Relaxation item from seller i2cworld_inc3 from ebay.in trusting the ebay guarantee, the day I received it was no good as described, normally we cant hear, in pillow it is impossible to hear, I wrote to seller about problem, that your product is useless, he replied that he is not responsible for anything,he only ordered from USA and send to us in India, he is not responsible for any problem/thing relating to product,
I raised the claim to ebay, but they do not respond since two months I continuously emails and phoned them, they only replied that you case is in under process, at last I was tired and suddenly they closed my claim, I asked why did you do that, the lady replied that you have not contacted us since week so we closed, Guarantee means nothing to them, they knows that one day you will get tired and leave the follow up and they will close it, as they did with me.
TILL TODAY I HAVE KEPT THE PRODUCT IN BOX WAITING FOR EBAY REPLY. AND SUDDENLY I GOT REPLY YOU CLAIM IS CLOSED, i asked reason, they denied, i ask atleast give me in writing that you have closed without informing me, they are not ready to give any reply.. only sorry. take it and forget every thing.

Complainant's Goal: i only want to return the product and get refund, as per guarantee
Complainant's Target: Ebay India
Complaint Location: IndiaMaharashtraMumbai

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Sat, 04 Dec 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Ebay India on December 4, 2010, 2:24 pm