Infibeam.com - Non-shipment of Infibeam.com Order: 8637645, Sub Order: 17373726
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Complaint by: SUBHAYAN MUKHERJEE on February 22, 2012, 6:50 pm in Online Shopping
Sir,
I wish to lodge a complaint against Infibeam.com for not shipping a product I had ordered via their website on Feb 14, 2012. As per my order details in their website, it was supposed to be shipped by Feb 16, 2012 to reach me by Feb 18, 2012. Till now, the status being shown against my order is "ShippingInProgress". I had sent them two reminder mails about the non-shipment of my order, but my plea seems to have fallen on deaf ears. Hence I have been forced to approach you for a proper redressal of my grievance. Please take the necessary action and oblige.
Regards,
Subhayan Mukherjee
subhayan001@gmail.com
Complainant's Goal: I want the ordered product to be delivered to me ASAP
Complainant's Target: Infibeam.com
Recent Comments
Sir,
With reference to the above details, within a day or two of posting the complaint, I received an e-mail and a call from a Infibeam.com representative with the information that the order mentioned in the quoted complaint stands cancelled from their end because the ordered item, viz. Golden Hits-Volume 1 CD could not be procured as it is out of stock and so the prepaid credit which I had used to order the item would be credited back to my account, but till now neither has the order been cancelled from their end, nor have I got back my prepaid credit, in spite of sending mails to the customer care department. Please help me in resolving the matter at your earliest.
Regards,
Subhayan