Tata Indicom - Network Problem
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Complaint by: snehabhav on July 22, 2010, 12:53 pm in Mobile Service Providers

I am a tata Indicom Andhra Pradesh Prepaid customer since June 2009.
I have availed the pay per call plan.
I am not able to call one number since last 1 month(the Number is ********93) it’s a Prepaid Assam Idea number.
I had given complaints with Customer care Tata indicom(12525) several times in last 20 days(PTC 0********3 and PTC 0********4)
The situation is that – I m receiving calls from this number without any problem. I am able to make calls to many other Andhra and Maharashtra numbers also. But I am unable to make outgoing calls to ********93. Initially I thot it is network problem. So I tried calling at midnight, 2 am , 6am, afternoon, evening. No use of calling at 2am in morning also.
Everytime I call I hear different voice recorded messages – “the phone is switched off”, “The network is busy”, “the network is congested” etc etc

I have registered complaints with Customer Care(12525). They 1st said that the problem will be solved in 4hrs. I waited. Then when I called next day they said the problem is already solved. But I was still not able to make phone calls to that particular number. I even asked my husband to lodge a complaint with Assam Idea Customer Care(which he did) the Assam Idea People clearly said that problem is with the Tata AP.

Then again I waited for few days before giving fresh complaint.
This time they said that problem will be solved within 2hrs. I again called next day. Customer care people said- madam u switch off ur mobile,take out the battery and then again restart. Ur problem will be solved.

I did this maneuver atleast 10times. No use.
Then I again called up 12525. This time the person who attended my call said that problem is solved. But I very politely explained to him that I m still not able to make the phone call to my husband. And there is no use of my Tata Indicom Card(as I cant call my husbands number)
He was very rude and without saying anything he disconnected the call abruptly.

I hereby request you to kindly look in to the matter
And help me out of this
Or else I will be forced to lodge a complaint in Consumer Protection Forum against Tata Indicom.
Thanking you in anticipation


- Dr.Sneha S.Bhavsar
Phone number – ********64

Complainant's Goal: Redressal of Complaint at the earliest
Complainant's Target: Tata Indicom
Complaint Location: IndiaSecunderabad
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Recent Comments
2.
Sat, 28 Aug 2010 - Business Reply from - Customer care (Tata Indicom)

Dear Customer

Greetings from Tata Indicom!

Our team spoke to you and confirmed that the issue has been resolved.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

1.
Fri, 23 Jul 2010 - Business Reply from - Customer care (Tata Indicom)

Dear Dr.Sneha

Greetings from Tata Indicom! We sincerely apologize for the inconvenience caused to you.

As discussed, we would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.