I had requested return (due to poor quality material), on 5th feb and got Return ID: 1045694 & 1045697. On 8th feb a person from Bluedart Picked up the order with Tracking no:14135448784 .Yesterday (12th Feb) Myntra's customer service ppl generated an new Return id saying the previous return id got cancelled and they rearranged the pick up. From that time onwards i contacted Myntra customer service many times regarding this matter but does not got appropriate response. now they are saying your order has never reached Myntra's warehouse, well the bluedart' tracking number shows the order has already been delivered on 11th of Feb. i have called myntra's customer service many times charging me over Rs.150 . still they say they have no idea about the previous Return id nor the product even i mailed them many times but no meaningful response. I think i have lost my money and the product that i have returned.
Hi,
My Complain is regrading Myntra online shopping portal. I have been an Icon member of Myntra however with my recent interaction related to one of the Myntra scam I am totally frustrated with their customer service and their issue resolution ways.
I ordered a product from Myntra and received an incorrect delivery while I paid the money. The package had my product name written on it had inside there was a torn saree
I complained Myntra on the same and they asked me to share the receipt which is inside the package. Ther was no receipt inside the package, and I told them there is only a torn saree.
Their response and resolution on the same have been that they cannot do anything without the receipt. I asked them is it my fault that they have send an incorrect product without receipt on this I have not heard anything after repeated reminder.
I have screenshot of bank traction where I paid the delivery guy for the incorrect product and for other correct Myntra and it is going in the same account.
Is this the way a customer who trust online shopping be fooled, I paid money and i have not received the right product and Myntra takes no ownership here.
Thanks
Meekal