ZatSe - MY phone bill has not been paid even after a week
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Complaint by: on October 1, 2013, 12:21 pm in Banking and Finance

I have paid my Idea Phone bill through zatse on last 25th sep.Till now my connection remains to be unbilled.There was no confirmation mail from zatse but my bank has send me a message stating that 415rs was deducted.I need an expalanation for this.Today its 1st october . I will have to pay a fine for these days if its not payed so far..
My idea number for which i was trying to pay the bill online:********00
please do the needful as soon as possible

Complainant's Goal: Either i want my money back or zatse has to pay the bill
Complainant's Target: ZatSe
Complaint Location: IndiaKerala
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Recent Comments
3.
Wed, 27 Nov 2013  SHANU AHLUWALIA

I have paid my Idea Phone bill through zatse on last 23/11/2013.Till now my connection remains to be unbilled.There was no confirmation mail from zatse but my bank has send me a message stating that 705rs was deducted.I need an expalanation for this.Today its 27 NOV . I will have to pay a fine for these days if its not payed so far..
My idea number for which i was trying to pay the bill online:********15 Delhi NCr number.
please do the needful as soon as possible

2.
Sat, 16 Nov 2013  Jinto Sebastian

I have paid my Idea Phone bill through zatse on last 25th sep 2013 by SBI credit card.Till now my connection remains to be unbilled.There was no confirmation mail from zatse but my bank has send me a message stating that Rs.1535 was deducted.I need an expalanation for this.. I will have to pay a fine for these days if its not payed so far..
My idea number for which i was trying to pay the bill online:********77
please do the needful as soon as possible

1.
Tue, 01 Oct 2013 - Business Reply from - Idea Cellular (ZatSe)

Dear Customer,

We regret to inform you that we are unable to find your payment, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards payment of your number on our E-mail ID.ccare.kerala@idea.adityabirla.com, for further course of action.

Thanks & Regards,
Customer Care, Idea Cellular