Sir, I was looking for a true value omni 5 seater, on 10/12/2013I searched the web at Car trade.com and registered my cell no . Next day I got a call from Mr.Raghu a sales man at True value dealer Mandovi Motors at Vijayanagar Bangalore. He told me that they have very good true value omnis with them and asked me to visit them. As I went there on 1/12/2013 Mr.Raghu shoved me a Omni of 2009 make but it doesn't come under true value, then he shoved me a omni of 2005 make and explained that the vehicle has run only 37000 k single owner with excellent engine and very good condition and also it has a company fitted LPG kit. He said that this vehicle is equal to a true value. I bought the vehicle for 1.45laks Having a registration of KA 06 M 4181.After the payment they just washed the omni and delivered then I asked therm to do wheel alignment and balancing for which they charged me 1700 Rs.I took the vehicle, drove back to my home, on the way I found the car was dragging to left side, I went to an wheel alignment center and checked the oimni. They said no alignment or wheel balancing has done to the car, the nuts of suspension were very loose and would have felled in few days the steering box is leaking and need to be replaced quickly, and the cost of all could be around Rs.8000. I immediately called Mr.Raghu who said the omni doesn't come under any warranty and the vehicle is sold on as and where condition. Sir I wanted to buy an True value omni but the mandovi dealer made me to buy the other, I here by request you to ask the dealer to at least replace the steering box. I Like Maruthi suzuki vehicles but disappointed with this deal The company should strictly warn and instruct the true value dealers to sell only True value Vehicles at True Value centers.Thank you with regards
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Maruti Suzuki
Hi team
No one more from you team responded to my email, i think you have gone through issue / or concerns. If not please find the details below.
1. I had booked a Suzuki Ciaz ZXI auto transmission petrol version on 6th January 2017 Varun Motors, Malleswaram Branch, Bangalore and a couple of days before the delivery I was informed by Mr. Ashok Sales Manager Varun Motors, Malleswaram Branch, Bangalore that I would be given the test drive vehicle only as only vehicle was available. I was OK with it. I took the delivery of the same with all registrations and insurance done as on 13th January 2017 all detail attached
2. The car was given for its first service on 19th Feb 2017 for KMS 1896 at the Varun Motors Service Center at Yeshwanthpur.
3. Then on 29th April 2017, I personally dropped the car at the Varun Motors Service Center at Yeshwanthpur for body Shop works.
4. When the work was done, the service manager from Varun Motors Service Center at Yeshwanthpur, Mr. Nishith asked me why the car was given for service only once since the date of purchase was 12th May 2016 and it was a shock to me. On the same day, I visited the Varun Motors Service Center at Yeshwanthpur and the Service Manager showed the details of the car.
Attached the following documents:
1. RC copy and insurance copy
2. Scan copy of document mentioning invoice date ie.12th May 2016.
Now, my concern as below.
1. When I have paid money for brand new vehicle but surprisingly its second sale
2. Since the sale of the car is mentioned as 12th May 2016 as on date the car has depreciated by 11 months.
3. No proper communication was made to me regarding the sale date the same was confirmed to Mr. Kaleem, GM Varun Motors during service ie. 29th April 2017
Since the transaction was not transparent nor ethics/ values of Maruti Suzuki was followed