South Western Railway - Made a Fool for a Feedback - request your action
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Complaint by: Harish Keri on December 24, 2018, 1:13 pm in Indian Railways


I was asked to provide my PNR number, phone number, email stating regular checks; but it in turn was used for false fake feedback by the cleaniliness/catering department on 17319 Hubli Secunderabad express. This happened just when train departed Hubli. Even I was forced to provide the code sent to my phone stating I will get a chance to write the feedback. But the person made a fool of lot of people and added fake feedbacks (may be 10/10).

Is this the way SWR treats it's passengers for feedbacks? Such a shame.

This requires strict action.

Thank you.

Complainant's Goal: Requires strict action against fake feedback; & honest feedback mechanism
Complainant's Target: South Western Railway
Complaint Location: IndiaKarnatakaDharwad
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