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Complaint by: Vikrm Vardhan on June 21, 2011, 8:03 pm in Mobile and Cell Phones


This is in regards to issues am facing since bought new "Lava A10" from "Balaji CellPoint, Gurgaon Haryana".

This set is having manufacturing defect of 'Network-Failure'. As i purchased this set it was with the issue of call drops for every network i had tried in handset (Idea- Ncr, UP West; Airtel- UP West; Uninor- Ncr, UP West).
I contacted the vendor i got this set from, they diverted me to contact the Service center and get this set issued an certificate/document confirming the said issue (i was of mindset that sets with manufacturing defect must be replaced).

Anyways i took half day leave from my work for locating this service center and submitted the set on date 20/5/11 (details of service center are at end), and was said to contact in weeks time.

Since then i am contacting your service center regularly but no output, EVEN NOW on my last call i was informed that even manufacturing defected set will not be replaced and be repaired (MOTHERBOARD CHANGE). Above all they are not confirm when i will get back my set (not even in a month or two). Sometimes their contact numbers doesn't work, other times the servers are not working according to them.

Now could you answer my following questions:

1. I believe the handsets must pass the quality check before coming to market, isn't?
2. If yes, then the manufacturing defects must be not that common and ethically they must be replaced right away at the service / selling centers?
3. Have i done wrong in trying your new brand (expectedly emerging, and thus not able to use my so called newly bought handset?
4.Should i forget this matter and, buy another hand set as after sales service is not important at LAVA (i believe)?

Hoping for your suggestions.

HANDSET Details:
Customer name: Vikrm
contact: 0********76
Model: A10
imei 1 no: 9105 455 027 86 315
imei 2 no: 9105 455 027 86 323
serial no: A10 411 A0000 60 983

PURCHASE details:
Dealer: Balaji Cellpoint
Bill No: 4071
Date: 21/4/11

name: MV Communication
Contact: 93100 60 676 / 7
Challan No: 234
address; Shop 2223/3, opposite Shyam Garments,
New Mata Road, Rajiv Nagar, Gurgaon 122001
Contact number: 93100 60 676 / 7
Challan No: 234

Warm Regards,
+91 999 0930 676

Complainant's Goal: remedy / replacement of my malfunctioning new A10 handset
Complainant's Target: LAVA International Ltd.,
Complaint Location: IndiaHaryanaGurgaon
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