SBI Credit Cards - Improper Information given & not happy on the Understanding length of the Banker
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Complaint by: Amit Kumar on June 5, 2010, 4:58 pm in Credit Cards

1. I had called the SBI customer care on 21/05/2010 and had asked all the payable amounts/ charges on my card

2. The Customer rep. (Santosh) had given me below list of charges payable and confirmed

a. 15188.80 Aer Lingus debit
b. 250 Petrol debit
c. 244 Restaurant debit
d. 3326 Cox & Kings debit
e. 4315 Nandi Jewellers debit
f. 250 Joining Fee debit

3. I get a call today 05/06/2010 from SBI Customer care asking me if i was interested to convert amount of Rs. 16427 into EMI !

4. Answering to the rep. i asked what is the amoutn he is refering to, to which he said that it is the AerLingus amount purchase i done some time back

5. Getting shocked to his answer I called SBI customer care and reported the same to the (Nasreen), to which she replied saying I have to pay Rs.16427 and not 15188.80 for the AerLingus purchase and informed earlier on 21/05/2010 by Santosh, SBI customer rep.

6. I told her that Santosh had informed of the charge as Rs.15188.80 and also the other following amounts as given above, She says that he informed wrong and there are transaction charges etc.. which added amounts to Rs.16427

7. I told her that I have given the amount payable and I will pay the same as informed by Santosh, SBI customer rep.

8. To which she says (Nasreen, SBi customer rep.) noting doing and even i was repeating saying there are transaction charges and even after me telling to her repeateadly that the information commuted to me by Santosh is Rs.15188.80 and will will all respect note it payable amount and make and have already made the payment for the same.

9. Even after telling her again and agin . . She says I have to pay the charges, to which started geting annoyed and said to transfer the call to her Manager as she is not understanding or trying to resolve the problem and says I have to pay no reverts or anything/nothing can be done for whats happened

10. She then keeps me on hold and disconnects my call. After 5-10 min I get a call from Santosh (SBI customer rep) from +914442237000 trying to tell me Sir the payable amount is not Rs.15188.80 of what he informed me and he agreed to that fact .. after which i told him that i dont want to keep lengthy discussions and wanted to speak to the manager., to which he replied says he will arrange a call back from his manager.

Complainant's Goal: I will only pay the communicated amount of Rs 15580.80 and not Rs 16427
Complainant's Target: SBI Credit Cards
Complaint Location: IndiaAndhra PradeshHyderabad

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Recent Comments
Mon, 05 Jul 2010 - Business Reply from - Govardhan (SBI Credit Cards)

29 Jun 2010

Dear Mr. Amit Kumar P,

Thank you for writing to SBI Cards.

This is with reference to your communication dated Jun 5 2010 5:01PM .

We sincerely regret for the inconvenience caused due to delay in response.

SBI Card Related: We wish to inform you that we are unable to identify your account on our records as the card or account number is not mentioned in your communication.

May we request you to call up the helpline or re- write to us with the correct card or account number, to enable us to resolve your query on priority.

Incase of any query , would request you to reply at using the same subject line or contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 ( if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to AVP, Customer Service at using the same subject line. You will receive a response within
3 working days.

Yours sincerely,

Govardhan - Customer Service

Sat, 05 Jun 2010  Message from Helpdesk

An email communication has been sent to SBI Credit Cards on June 5, 2010, 4:58 pm