Non receipt of Holiday stay voucher code form NO. 003615 and order no. 0GAO90066
I write with regard to my holiday, coupon no. 003615. My husband and i have been unsuccessfully trying to obtain a promo code from your office since March. To begin with, your office needs to be informed that the Govt of India speed post service does not service addresses which carry only a PO Box no. and no street address. Likewise, all the big courier companies also refuse to send couriers to such addresses citring problems in delivery. As such, we sent a courier on 8th March and the courier company informed us after one month that they were unsuccessful in reaching the courier. Then we tried to send the courier from other courier companies but no one was willing to take responsilibilty. Then we tried to send
it by speed post but encountered the problem stated above. We then sent the request form via regular post but have not reived any confirmation or call from your office. We contacted your office via email as well atleast 50 times and yet we did not get any solution to our frustration. Furthermore the office phone is mostly unanswered, which made it impossible for us to get a solution for our problem from a responsible person at the office.I have spoken to a few reps in the last few days - Shailyaja, rajni, prashant, ramneek but i have recived HORRIBLE customer service. i was finally provided a promo code by Ms. Shailaja and asked to email Kunal Shah indicating preferred locations and dates. I was assured a reply within 48 hrs, but that also did not happen.
Now i am tired of speaking to numerous reps at the bangalore and delhi offices and i dont know who is responsible for this matter- bigcity or ITBC? This is blatant harrassment of customers.
Dear Member,
We have come across your on line complaint on
We have gone through your complaint, we contacted the big city regarding your concerned query along with your form no. or voucher no and as per them till date they didn't recieved the booking request form. So, request you to courier documents at below given address once again -
Premier Sales Promotions Pvt Ltd.
No.3A, Raintree Hall,
16/9, Rhenius Street,
Richmond Town,
Bangalore – 560025
Email ID: indiatoday@bigcity.in
Contact no: - 0********70.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team,
Bag It Today
Looks like these are automated messages to supposedly "balm" the frustration of an ITBC customer. You guys are SHAMELESS! I have sent you your requested details innumerable times via email and even posted them here at this forum. I have again sent you the mail today - SO PLEASE ACT ON THE REQUEST rather than posting automated mindless messages here that reinforce time and again what a non credible company ITBC is.
Dear Member
Kindly provide the order details with your membership No. and correct order No. , Contact No. so that we can track out the details from our database.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
onlinesupport@bagittoday.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
011-40502424
Regards,
Team
Bag it today
Dear Member
Kindly provide the order details with your membership No. and correct order No. , Contact No. so that we can track out the details from our database.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
onlinesupport@bagittoday.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
011-40502424
Regards,
Team
Bag it today
Dear Member
Kindly provide the order details with your membership No. and correct order No. , Contact No. so that we can track out the details from our database.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
onlinesupport@bagittoday.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
011-40502424
Regards,
Team
Bag it today
i did exactly all this one month ago- and i have not received any new email from ITBC. Please advice a real solution!!!
Dear Mr.Arora
Kindly provide your order details
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
onlinesupport@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
011-40502424
Dear Mr.Arora
Kindly provide your order details
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
onlinesupport@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
011-40502424
An email communication has been sent to India Today Book Club on May 27, 2010, 2:35 pm
Dear Member,
We have come across your on line complaint on
We have gone through your complaint, we contacted the big city regarding your concerned query along with your form no. or voucher no and as per them till date they didn't recieved the booking request form. So, request you to courier documents at below given address once again -
Premier Sales Promotions Pvt Ltd.
No.3A, Raintree Hall,
16/9, Rhenius Street,
Richmond Town,
Bangalore – 560025
Email ID: indiatoday@bigcity.in
Contact no: - 0********70.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team,
Bag It Today