HONDA TWO WHEELERS SERVICE - I am totally dis-satisfied with honda service and spare part availability.
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Complaint by: Kishore on April 7, 2011, 2:32 pm in Cars Parts and Vehicles

Honda has really really bad suply chain management. I own honda unicorn and honda activa. The vehicles are good, but the after sales service is pathetic. We dont get spares for months together.

For my honda unicorn, a year back, I had to wait for a month to get right rear view mirror. In december 2010, had given both the bikes for service once again. For unicorn, they dont have stock of front right shock absorber steel rod. Its already April now and still they say they havent received that stock till now.

For my honda activa, the back copper coil which generates voltage has gone near dead. They asked me replace it. But they said they dont have stock and would call me back when they receive it. They have taken my number. Had atleast visited 15 times to Pratul honda, kondapur and Orange honda, tolichowki for this. None of them and they said not even other honda showrooms in city have this in their stock. Its already been 4 months and my battery is not getting charged and no headlight, horn, side indicators, button start. Am experiencing hell. I had paid 10K for service. This is after 25K which I paid as service in Honda showroom at Tanuku (W.G. District, Andhra pradesh). Still the vehicle is not doing good. Every time I got they ask me to give my number and would call me back. I really got fed up with this.

I had finally decided to sell my both the honda bikes and am even suggesting others to keep away from buying honda bikes. They have pathetic, exorbitant charging service centers. Even with these, we are not getting good service and parts outage is very common.

Believe me, in these 15 visits, always I find alteast one person complaining the same for a part by the time I reach the counter. So, stricktly keep away from Honda company. I heard its the same even with Honda cars. I admired honda cars till last year. But after reading various complaints about these issues, now am keeping away from buying any honda motor vehicles.

Thanks for ur time.

Complainant's Goal: To warn and to get a complete service of my vehicle done.
Complaint Location: IndiaAndhra PradeshHyderabad

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