SIR, I HAD PURCHASED JODI A526 LENOVO MOBILE FROM BIG C ,WARANGAL ON 14.01.2015 VIDE INVOICE NO.SI/WGL/25156 DATED 14.01,2015 AND GIVING PROBLEM DATE ONE. SINCE I AM RETIRED , I AM USUALLY ON TOURS.AND FINDING IT VERY DIFFICULT TO CONTACT LOCAL SERVICE CENTER OR SHOP EVERY TIME. TILL DATE I HAVE VISITED SHOP FOR FIVE TIMES AND YOUR SERVICE CENTER TWICE FOR KNOWING THE PROBLEM. THE MOBILE IS IN SERVICE CENTER FROM 25.02.2015 TO TILL DATE. NO RESPONSE EXCEPTING REPEATING THEIR POLICIES AND DICTATING THEIR RULES ONLY., THIS IS THE FATE OF MY EFFORTS .
Hanmkonda
26.02.2015
To
The vice president
LENOVO MOBILES
KOLKATTA

Dear Sir,
JODI LENOVO MOBILE A 526 – IMEI NO.********4884989 –RECURRING PROBLEMS

I had purchased JODI LENOVO MOBILE A 526 – IMEI NO.********4884989 from BIG C ,WARANGAL ON 14.01.2015. VIDE THEIR INVOICE NO.SI/WGL/25156 DATED 14.01.2015. The relative copy of the cash bill is enclosed . Right from day one the problems faced by me are as under.

1. BIG C people have supplied the flip craft cover only after 40 days from the date of purchase in the meanwhile the mobile has to be used by me.
2. The battery back is not lasting more than two hours and BIG C people have done something and told that the battery will work but the result is same.
3. When the call is received double lock alert will come and two times pressing only the same will be vanished.
4. The service center people i.e Suntek computers, shop no.12, Loyal arcade , Hanamkonda , Warangal dist Telangana is non cooperative and every time , forced to contact your help line. The mobile is in service center vide receipt no.1475 from 25.02.2015. Every time I have to contact and they say that the problem will be resolved.
5. They have informed that the backup I have to take but my attempts from outside are futile. However the service center people have asked me to come today to help in this regard.
6. It is informed that the problem may be with the mother board and same has to be replaced. Battery is also problem right from the day one.
7. This mobile is presented to me by my wife on birthday. I worked in IOB as Chief Manager and now staying at Hanamkonda
Hope for early solution i.e replacing the mobile and fresh one without any problems. The facts have been appraised thrice over mobile to your service center from 23.02.2015 onwards.
An early reply in this regard is very much appreciated to avoid unnecessary corresponding and issues. I HOPE BEING AN CORPORATE COMPANY , MY requirement will be met and do natural justice to me.
Yours Sincerely,

R PRASADA RAO
D NO 2-89 BANK COLONY BEHIND SADHANA COLLEGE
BHIMARAM 506015 HANAMKONDA WARANGAL TELANGANA
********20 / ********18
SIR,
YOU HAVE BEEN REPEATING THE POLICY OR SOMETHING WITHOUT GOING INTO THE INCONVENIENCE CAUSED AND VISIT BIG C ASWELL AS YOUR SERVICE CENTER SEVERAL TIMES WITH WASTING MONEY , TIME AND OTHERS. YOUR NOT SEEING THE INCONVENEIENCE CAUSED TO ME. BUT BENT UPON REPLYING THE SAME VERSION OF TYOUR POLICIES TIME AND AGAIN AS A ROUTIONUE. MINE IS A SPECIAL CASE TO BE CONSIDERED BY YOUR COMAPNY KEEPING ASIDE THE POLICY OR ANY THING . THERE IS WAY OUT FOR ANY PROBLEM AND YOUR ARE COMPANY TAKING VERY THING LIGHTLY , WHICH REALLY AFFECTS CUSTOMER SERVICE AND ALSO SATISFACTION. HOPE FOR RECONSIDERING THE REQUEST NOT BY LOWER AUTHOURITIES BUT BY YOUR TOP MANAGEMENT. SINCE MY MOBILE IS IN YOUR SERVICE CENTER REGHT FROM LAST WEEK OF FEB 2015. REGRETTING THE INCONVENIENCE WILL NOT SOLVE THE PROBLEM BUT I HAVE TO APPROACH APPROPRIATE FORUM THE REDRESSAL IF NO RESPONSE IS FORTHCOMING AND COMPANY HAS TO ASWER FOR THE INCONVENIENCE CAUSED TO ME. NOW I ASK YOU A QUESTION THAT WHY
I SHOULD TAKE A MOBILE OF YOUR COMAPANY AND FACE MENTAL AGONY AND INCONVENIENCE. HOPE THAT YOU WILL UNDERSTAND THE GRAVITY AND SOLVE THE PROBLEM IMMEDIATELY OR ELSE , I MAY HAVE TO TAKE OR INITIATE ACTION TO SOLVE MY GENUINE REQUEST. I COULD NOT UNDERSTAND WHY A REPUTED COMPANY RELEASES A MOBILE WITHOUT TESTING THE MOBILE I.E MOTHER BOARD PROBLEM AS STATED BY YOUR SERVICE CEENTER AND BATTERY OF DEFECTIVE IN NATURE.
hOPE I THINK THAT YOU WILL UNDERSTAND THE PROBLEM AND SOLVE THE PROBLEM TO AVOID INCONVENIENCE TO BOTH.
R PRASADA RAO
********18/ ********20
--------------------------------------------
On Mon, 2/3/15, smartphonets@lenovo.com wrote:
Subject: scan copy [Incident: 150227-000012]
To: rampalliprasadarao@yahoo.in
Date: Monday, 2 March, 2015, 4:56 AM

Response By E-mail (LALITHA
SHETTALLI) (02/03/2015 10.56 AM)
Dear Mr. Rao,
Thank you for contacting Lenovo Technical Support.
We understand that your smart phone is in Service Centre
since 27/02/15. We apologize for the inconvenience caused
and will definitely assist you regarding the same.

As informed earlier, unfortunately we are unable to proceed
further with the replacement as it does not fulfil the
criteria.

Replacement criteria for the customers :

Customers need to report the issue within 7 Days from
Invoice Date.

Therefore, we are unable to proceed with the request but we
can certainly assist you with system repair.

As per our record, your Reference Number SRIN1551502270001
is in Progress. Service centre has already applied for the
part. They will get in touch with you once the phone is
repaired and ready to collect.

The Reference Number for this interaction is : 213864960.

Thank you for your cooperation and patience.

Thanks & Regards,

LALITHA SHETTALLI
Lenovo India Smartphone Technical Support
E-mail: smartphonets@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
http://support.lenovo.com/in/hi/products?type=Phones&c=1


For voice support please contact tollnumber :
1800-3000-7678

How am I doing ? Please E-mail my Manager Lohith Nayaka : lnayaka@lenovo.com



Customer By Service Email (Rampalli prasada rao) (01/03/2015
03.56 PM)
SIR, MY REQUEST IS FOR REPLACEMENT OF PHONE IN VIEW OF
VARIOUS ISSUES CLEARLY EXPLAINED BESIDES NOT ONLY BATTERY
BUT MOTHER BOARD PROBLEM IS ALSO THERE. I SINCERELY ADVICE
YOU TO FORWARD MY GENUINE REQUEST IMMEDIATELY TO YOUR HIGHER
AUTHORITIES TO CONSIDER MY GENUINE AND JUSTIFIED DEMAND FOR
REPLACEMENT OF MOBILE. HOPE FOR EARLY ACTION IN THIS REGARD
TO AVOID UNPLEASANTNESS PLEASE, HOPE FOR YOUR RELY AND
EXPECT FOR GOOD AND SATISFIED CUSTOMER SERVICE PLEASE,PLEASE
INITIATE IMMEDIATE ACTION PLEASE. HOPING FOR IMMEDIATE
ACTION AND PROMPT REPLY INSTEAD OF REPEATING THE SAME OLD
WORDS I.E. YOUR POLICY AND OTHERS,

On Friday, 27 February 2015 12:30 PM, "smartphonets@lenovo.com"

wrote

Response By E-mail (MAX ALFANSO) (27/02/2015 01.00 PM)


Dear Mr. Rao,

Thank you for contacting Lenovo Technical Support.
As per your mail we understand that your are facing issues
with your phone's Battery.
We apologise for the inconvenience caused to you and will
assist you regarding the same.

We would like to inform you that the Service Centre team has
ordered for the part and are waiting for the part arrival.
Once the part is arrived they will fix the issue of your
phone and will update you about the same.

Response By E-mail (LALITHA SHETTALLI) (02/03/2015 10.56 AM)
Dear Mr. Rao,

Thank you for contacting Lenovo Technical Support.
We understand that your smart phone is in Service Centre since 27/02/15. We apologize for the inconvenience caused and will definitely assist you regarding the same.
As informed earlier, unfortunately we are unable to proceed further with the replacement as it does not fulfil the criteria.
Replacement criteria for the customers :
Customers need to report the issue within 7 Days from Invoice Date.
Therefore, we are unable to proceed with the request but we can certainly assist you with system repair.
As per our record, your Reference Number SRIN1551502270001 is in Progress. Service centre has already applied for the part. They will get in touch with you once the phone is repaired and ready to collect.
The Reference Number for this interaction is : 213864960.
Thank you for your cooperation and patience.
Thanks & Regards,
LALITHA SHETTALLI
Lenovo India Smartphone Technical Support
E-mail: smartphonets@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1 http://support.lenovo.com/in/hi/products?type=Phones&c=1
For voice support please contact tollnumber : 1800-3000-7678
How am I doing ? Please E-mail my Manager Lohith Nayaka : lnayaka@lenovo.com