Mountain Club Resorts - Guaranteed booking not given
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Complaint by: Rajnish Sharma on February 13, 2018, 3:39 pm in Vacation and Hotels

This is a very bad experience we had of Mountain Club Resort, while time and again the manager Arun Kumar Mishra is telling that you will get full refund and you will get a mail from the but no mail to this effect is forthcoming. It seems that the company is taking this lightly. I have whatsapp of Arun Mishra saying full refund will be given. Kindly see the trail mail in which they are giving only one room when we have asked for three rooms. While giving the policy they said you only have to tell in one month advance and you can take your friends relatives with you and we will make all arrangements.

Rajnish Sharma
Feb 5 (8 days ago)

to info

Dear Sh. Arun Kumar Mishra,

My ID : NAMC - 14519.

I have categorically asked your good self about full refund, as we are against creating a rukus/scene at your office/place.
We had not visited your office on Sunday as you had agreed to refund the full amount.
Putting in mail as requested by you.
Kindly refund the amount of Rs 62,000/- to my ICICI Account - 104401504388, IFSC code -- ICIC0001044.

Maj. Rajnish Sharma (Retd.)
Mobile - ********17.

On Sat, Feb 3, 2018 at 8:40 PM, info info wrote:
Dear member,
Greeting of the day...

We are trying for 3 studio rooms we will inform you Monday..

On February 3, 2018 at 4:57 PM Rajnish Sharma wrote:

Dear Team ( Sh. Brijesh Jha and Sh. Arun Kumar Mishra) ,

When we took the policy we were told that we can visit with our friends and relatives.( Sh. Brijesh Jha and Sh. Rafeeq)
It was promised to us categorically and on this basis we had taken your policy.
But you are unable to provide three rooms as per requirement even when we have informed you more than 45 days in advance.
My friends and relative are saying that you refund the amount as we cannot get the rooms.
As discussed we will meet tomorrow at your office with friends and relatives and see to it that in Gurgaon at least you will get a bad review and if required will involve the media.

Maj. Rajnish Sharma (Retd.)
Mobile - ********17.

On Fri, Feb 2, 2018 at 4:08 PM, info info wrote:
Dear member,
Greeting of the day...

This is to inform you that we can offer you only one room as per your desire dates according to the availability.
Kindly inform us,if you want to process for one room..

On February 1, 2018 at 5:17 PM Rajnish Sharma wrote:

Dear Sh. Arun Kumar Mishra,

My ID - NAMC-14519.

As discussed I am planning a trip to goa along with my relatives from 17th Mar evening to 20th Mar morning.
We will require three rooms , we are 7 adults, 5 child ( one - 15years , three - 6 years and one - two years)
Kindly give the availability of the hotels at goa for further planning.

Maj. Rajnish Sharma (Retd.)
Mobile - ********17.

Complainant's Goal: To get full refund from the company.
Complainant's Target: Mountain Club Resorts
Complaint Location: IndiaHaryanaGurgaon
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