suzuki access 125 scooter - for the service given by the dealer of the suzuki motorcycle india pvt ltd
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Complaint by: haritimasaini on February 2, 2012, 12:57 pm in Others

Hi,
Hope you are doing well.
I visited to Suzuki service center in Gwalior today to get the service done. Engineer from the service center told me that entire engine requires to be repaired and that would incur huge cost. This cost would not be covered in warranty and borne by the company.
This bike “Suzuki Access 125” is within warranty period (purchase date 19th April 2010) as on 1st Feb 2012. Henceforth all the expenses should borne by the company itself instead of passing onto the customer.
Following are the basic details of two wheeler:-
Purchase Date – 19th April 2010
Dealer – Siddharth Automotive Pvt Ltd
Frame No – MBBCF4CACA8117869
Engine No – F486353182
Owner of Bike – Dr Haritima Saini
Bike No – MP07 SB7739
Please instruct your dealer in Gwalior to repair the engine within warranty itself and do not pass on expenses to the customer.
Looking forward to hearing from you.
Thanks in advance.
Regards,
Amit Saini
S/O Dr Haritima Saini
7898326635

Complainant's Goal: dealer not listinning about the complain
Complainant's Target: suzuki access 125 scooter
Complaint Location: IndiaMadhya Pradesh

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Recent Comments
1.
2 weeks ago  Saani Teja

For immidiate respense of your complaint, please send the complaint mail to below mentioned mail ids of Suzuki - Japanese officials-

1) - ayukawak@hhq.suzuki.lt.jp
Executive Vice President Kenichi Ayukawa Managing Director and CEO, Maruti
Suzuki India Ltd.

2) - aoyamai@hhq.suzuki.co.jp
Senior Managing Officer Ichizo Aoyama President, Automotive Electronics
Power Private Limited (India)

3) - asaik@hhq.suzuki.co.jp
Managing Officer Keiichi Asai Executive General Manager, Inspection, and
Deputy Chief Officer, Inspection Reform Committee.

4) - saitok@hhq.suzuki.ma.jp

AND

saitok@hhq.suzuki.co.jp
Managing Officer Kinji Saito Executive General Manager, Global Automobile
Marketing .

5) - horik@hhq.suzuki.co.jp
Managing Officer Kazunobu Hori Executive General Manager, Human Resources &
Affairs, and Committee, Inspection Reform Committee.

6) - kikukawa@hhq.suzuki.co.jp
Managing Officer Yutaka Kikukawa Executive General Manager, Legal/IP.