F&Y keeps luring the online buyers by making tempting offers on its website. Such an offer came on the 16th January where certain product was offered @ Rs.11/- only on first come first serve basis. These were high cost products ranging anywhere between Rs. 500 to Rs. 5000/-. I had successfully placed an order on 16/01/2011 vide order no.192832 for BATH AND BODY - GIVENCHY GENTLEMAN DEO 100ML for Rs.111.00 which included the product cost and courier charges. Full payment was debited from my account, but when, after long wait, the product was not received at my end. Till the 22nd March (almost over 2 months) , the product was being reflected in my account at F&Y website showing "to be dispatched". Now, on the 4th April, a mail was sent to me explaining "We would like to inform you that your order has already been cancelled as the brand were unable to provide us with the shipment of product ordered by you."
To my best understanding, once you have taken 100% advance payment, you are bound to honour the contract, be it buy from supplier or buy it from open market. F&Y has failed to keep its promise of delivery of goods and thus committed an offence of "breach of trust", "cheating", "fraud" and so on.
It's quite interesting to note that almost after 3 months using the money of buyer (it may be case with thousands of suffering buyers whose money is being used by F7Y in this fashion), the order was cancelled on arbitrary basis. It is a planned fraud by F&Y promoters. They keep themselves behind the curtain and do not even disclose their contact details so as to any buyer can reach them.
The days are not far when CBI will also investigate operations of such unscrupulous promoters who are playing with hard earned money of innocent buyers. These people must be sent behind bars or else they will ruin this country.
There are many other online shopping sites such as ebay.in; futurebazaar.com, yebhi.com and many other which are not involved in such practices.
I request this forum to investigate in this case and take it to the logical end.
I can not understand why are you making such a fuss about it when you got your refund. There are many companies out there like yeabhi.com that don't even give refunds and keep the customers hanging. And what are you talking about using consumers money or 3 months? Fashionandyou.com has a great funding and I am sure they are not penny stealer.
I support this complaint.
I support the complaint too. In my case, I placed an order and then cancelled it but still the order was dispatched and send to my house. In my absence, my family members accepted the order and when in the first place, I asked the cc officer to return, they said as I have accepted the order they will not return it but later on they agreed to accept the return. My question is when the mistake is from the company's end don't they accept the return of the product immediately. Also, in the process I am sure I will lose the COD charges of Rs 100 for an order which was actually cancelled.