Star Automobiles - Engine oil leak not fixed in Pulsar135 after 3 days
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Complaint by: geo on June 21, 2012, 7:36 pm in Cars Parts and Vehicles

I’m from Mysore. I purchased pulsar135 on November 2010. I used to give the vehicle for service as prescribed in the service manual in Star Automobiles, Temple Road, V V Mohalla, Mysore - 570002. 2 months back, due to engine oil leak I gave the vehicle for service. The engine oil seal is changed in half day!! (I got really surprised as they even changed brake shoe and did general service in half day. Really don’t know if they have changed the seal) but oil leak didn’t stop after that.
I gave the bike again to the service center day before yesterday (19th June) addressing the same issue. They kept the bike for whole day and didn’t even inform me. Next day I tried calling but they didn’t give any idea when I’ll get the bike. I got irritated and went to the service center there I could see my bike with petrol tank and engine open (I think, this time they are really trying to change the engine seal..!!). They assured that they will return the bike tomorrow after changing the seal. I informed that, I’ll not be able to pay money for it as it is paid last time. Next day by noon, I got the call saying that engine valve has bend and need to be replaced and will take 2 more days and costs 1500/- . I asked them to give the bike as it was by just replacing the seal, they were telling your bike will not run unless the valve is changed. I went to service center to address this issue. They told, they will give bike tomorrow and need to discuss with manager for warranty. I really don’t understand why such a drama is happening in such a reputed service center in Mysore.
I really care my bike a lot and doing service on time to maintain it well. I’m really worried about my bike condition after this issues, whether they will replace parts with other bikes as it is kept long time there in the service center.
Please do the needful. Expecting your immediate response.

Thanks,
Geo

Complainant's Goal: To make sure my bike is in good condition and to avail warranty benifits
Complainant's Target: Star Automobiles
Complaint Location: IndiaKarnatakaMysore
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