Apple India Private Limited - Defective Apple SE mobile sold to me
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Complaint by: sudhakar on August 15, 2017, 11:52 am in Mobile and Cell Phones

Dear Sir

I bought Apple SE 64 GB variant in the month of April 2017 in Bangalore Imagine stores in Forum mall. As I am staying in Hyderabad I got it into my hands in the month of May 2017.

I found few issues in the mobile in the month of May 2017 itself. I tried reaching your support through chat/call back services. They advised me to reach service center. I went once but they are not working on that day because of some technical issue from their end. Later I got a chance to visit in last month. I handed over my mobile.

I gave my mobile for 3 problems. They resolved 2 problems by replacing the touch screen and they said another problem is common in all SE devices.

What is the necessity of replacing the touch screen in less than 3 months period though there is no physical damage. It means there is some defect before you deliver the product to me. You have to understand this.
For the 3rd minor issue, Being Apple is very big reputed company, why still it did not get a chance to check on this?

After I got my mobile back, recently as I went to outstation and surprised to see that the google maps are not working at all though google maps are working perfectly fine in all other mobiles.

For this I approached apple customer support again. They advised me to raise a complaint to google maps developer. This is not the correct answer that we expect from your technical Team.

He is further advising me to reach the service center again, then I asked him "will you ensure that I will not get another defect after coming back from service center". I wondered for the counter question from senior analyst i.e. can you give guarantee that you will not fall sick for the next 9 months? This kind of behavior is not at all expected from you.

Hence I can confirm that I got defect product from Apple and my points are as below.
1. Replace my product.(This is the best option to both Apple & me. So that I will also not face any further issues and Apple also can prove that it is caring about its customers)
2. Kindly accept my mobile back i,e, return. Refund my money.
3. Arrange a person to pick the mobile to the service center, diagnose it and take proper action from your end.
4. Senior analysts has to deal with the customers politely without hesitation. Till the time you are selling the product, you behave like professionals later you r not at all behavi like that.


Thanks & Regards
Sudhakar G
+91 ********23

Complainant's Goal: Replacement
Complainant's Target: Apple India Private Limited
Complaint Location: IndiaAndhra PradeshHyderabad
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