FreedomRewardz is State Bank Group s Loyalty Program for its customers - Credit Rs.333.62 immediately in my SB Account of SBI
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Complaint by: dip on February 8, 2015, 8:55 pm in Online Shopping

I transacted on line from state bank maestro debit card for INR 333.62 on 28th Jan 2015 on POS 01185008 for loyalty rewardz of INR 500 shoppers stop gift card, at that time I have freedomrewardz balance equivalent to INR 167.38 before redemption and rest 333.62 to be paid from debit card, but unfortunately due to system failure from merchant's end the transaction ended abruptly before INR 333.62 debited from my SB account. later on I registered complain PG42********66 for INR 333.62 to be credited in my account but on 5th feb'15 I received sms as the above complain has attended and close after resolution as " MERCHANT CONFIRMED TRANSACTION AS SUCCESSFUL" whether my points are remaning intact in my freedomrewardz account and no deduction being done for that shoppers stop gift card redemption transaction. In the meantime two successful mobile recharge of INR 60 and INR 120 took place from my account. Therefore, immediately credit INR 333.62 in my SBI account by informing me accordingly.

The above situation is a gross mistake from FreedomRewardz.

Please settle the matter at the earliest

Regards

Manasdip Chatterjee

Mob:********03

Below are details of Recent transactions from 1st Jan 2015 to 4th Feb 2015

Hello Mr. Manasdip Chatterjee | 112.51 FreedomPoints Logout
| My Account



Date Description Earned FreedomPoints Redeemed FreedomPoints

Feb 04, 2015 0.00 480.00
Jan 29, 2015 0.00 240.00
Jan 28, 2015 State Bank of India Debit Transaction : - Rs. 333.62 1.00 0.00
Jan 25, 2015 State Bank of India Debit Transaction : - Rs. 400.00 2.00 0.00
Jan 24, 2015 State Bank of India Debit Transaction : - Rs. 929.24 4.00 0.00
Jan 16, 2015 One Time Courtsey Points Posted. 30.00 0.00
Jan 15, 2015 State Bank of India Debit Transaction : - Rs. 265.00 1.00 0.00
Jan 15, 2015 State Bank of India Debit Transaction : - Rs. 750.00 3.00 0.00
Jan 11, 2015 State Bank of India Debit Transaction : - Rs. 959.00 4.00 0.00
Jan 10, 2015 State Bank of India Debit Transaction : - Rs. 241.09 1.00 0.00
Jan 09, 2015 State Bank of India Debit Transaction : - Rs. 1011.24 5.00 0.00
Jan 06, 2015 State Bank of India Debit Transaction : - Rs. 630.00 3.00 0.00
Jan 03, 2015 State Bank of India Debit Transaction : - Rs. 506.94 2.00 0.00

Complainant's Goal: To get back the amount that mistakenly debited from account
Complaint Location: IndiaWest Bengal
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