Tata Photon Plus - Complaint for pathetic services : Photon no. 977373206
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Complaint by: shwetagr on January 10, 2011, 10:05 am in Internet Related

Hi,

Is there absolutely no coordination between your various departments.
One department gives me an scheme offer to pay in advance for a year and enjoy discounts. When I agree, the other departments disconnects my net connection saying it breaches credit limit, which is due to advance billing.

They can’t analyze one simple thing, whether, credit limit is breached due to exceeding net usage or advance billing. This is so unprofessional on your part to disconnect my connection without even informing me.

And even on underlining 10 times to your executive that please activate the new scheme only with the next billing cycle, he goes and activates the new scheme, nicely charges me for the same. And I have not even received the bill, when the other executive nicely disconnects my net connection for credit limit breached.

And me the poor user of the net, comes to know about the whole affair and mis-working at your end, when my internet is not working and I keep calling and following your executives for 20- 20 min on phone a number of times.

To get the net connection and installation from TATA was one pain that I had gone through and now it’s another when I switched on their new scheme. Please advice what should I do?

Regards,
Shweta Agrawal
Photon no. 977373206


p.s. my earlier complaint appended below.

________________________________________

Hi,

Tata Photon is the worst investment I have ever made. Right from the time I have applied for connection (12/07/2010) to the connection date (27/07/2010) and till today, I could not use the service for 5 min at a stretch. I have only made customer service calls (called 5 times in 5 days with no response) that too with no response or solution for the same.

Every time I login the connection is not there, I cannot open any internet site. I keep getting error:668 and 633. When your engineer came for the first time all he could do is to ask me to get me PC formatted. I did the same, but it is still not working.

Hell, with your instrument and service. It’s of no use except a torture.

Below are my connection and contact details:


Photon No : 9223720754
Activation Date : 27-JUL-10
Plan Detail : HSIA 5 Plan Monthly Rental (Free 5GB Data for 2 months)

Complainant's Goal: to resolve my problem and to make them provide proper service
Complainant's Target: Tata Photon Plus
Complaint Location: IndiaMaharashtraMumbai

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Recent Comments
1.
Mon, 10 Jan 2011 - Business Reply from - Tata Indicom (Tata Photon Plus)

Dear Ms.Shweta,

Greetings from Tata Indicom!

With reference to the complaint and further your conversation with our MD desk team, we would like to inform you that your services are restored now.

We apologies for the inconvenience caused and assure you that the services will not be interrupted till your due date.

We appreciate your loyalty and patronage of our services. Assuring you of our best services at all time.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.