The Ministry of Railways - Complaint against the services in AC chair car of TRAIN no 12822 DHAULI Express.
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Complaint by: SOUMYA GHOSH on October 24, 2017, 4:49 pm in Indian Railways

PNR No: ********98
Train No. & Name: 12822/DHAULI EXP

On 23rd October 2017 we were travelling from Puri to Howrah in AC chair car of TRAIN no 12822 DHAULI Express. From Khurda Road, the air-conditioning system was not working. We complained to Mr. P. K. Das, the HD TTE of our coach C2 at Bhubaneswar station itself to resolve the issue. A/C Coach-C2 was completely suffocating, since there were neither any fan, light or air-conditioning system in operation. We all felt sick and dizzy owing to the suffocating atmosphere within our coach. When all the passengers complained to the said TTE, he took it very casually and did not pay any heed to the passengers’ complaint. The most dangerous part was the non-functioning of the alarm chains throughout the coach, which could have been very fatal in case of any dire emergency while the train was in motion.

Finally all the passengers got off the train at the Cuttack station and approached the guard for his help. A formal complaint was also lodged and docketed at Cuttack railway station. After much protest from all the passengers in the said coach, a make-shift arrangement was made to share the power from the adjoining coach C1, yet the whole journey was very uncomfortable and sickening.

The said TTE had even allowed the passengers from the adjoining sleeper coaches to board and stay put on the vestibule and near the toilet of the A/c chair car, making the whole area very clumsy and inappropriate to move. It was a terrible bitter experience, which even got reported not only in the social media by few of the co-passengers but also covered by some of the leading Bengali newspapers and channels.

It is now earnestly requested to please look into the matter and take the following action at the earliest:-

1) Stringent action may please be taken against Mr. P. K. Das, the HD TTE of coach C2 (Train No & Name: 12822/DHAULI EXP), for his utter negligence in carrying his normal duties diligently and continuously showing careless attitude towards passengers’ complaints. He was least bothered about the passengers' sufferings, such that the passengers had to get down at Cuttack station and raise an alarm for the necessary corrective action to be taken.

2) As compensation to the continuous woes and agonies faced throughout the journey in the above-mentioned coach, a full refund of the entire amount against the ticket cost of the said journey may please be made immediately along with the adequate compensation.

Thanks and Regards

Complainant's Goal: Stringent action against Mr P. K. Das, HD TTE and compensation to the woes faced
Complainant's Target: The Ministry of Railways
Complaint Location: IndiaWest BengalKolkata
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Recent Comments
6.
1 month ago  Debajit

On 10th november 2024 we were travelling from Puri to shalimar in AC chair car of TRAIN no 12822 DHAULI Express. From puri, our coach number C2 train bathroom was very dirty and un-clean..And arround 3 pm after there is no water in wash room.... We are to much faceing the problem. I request that please be carefully handel it indian Railways..

5.
5 months ago  Srabani Ghosh

Today Srabani Ghosh
Train is more than 3 hours late, and the same things happened 3 times with me. Daily same disaster things happen with us.

4.
6 months ago  Sutapa Das

Train is more than 3 hours late and v unhygienic. Filled with cockroaches. Disgusting train plus train will never reach on time

3.
11 months ago  SUVAJIT SEN

Very bad train boggy, please wash all bathroom & clean, Everyday running late why?
Service very bad

2.
Fri, 14 Jul 2023  sumihazarika

Late for train 3hr ..this train is so bad...

1.
Wed, 21 Dec 2022  Dilip Mondal

In 21 Dec,2022 we are traveling from Puri to Kolkata in Dhauli express 10:25 am to 7:30 pm. There is not ticket checker in our compartment of the train. We booked our tickets for second class seater. It was costlier than the general class. But we see that some people from general class compartment has came and stand near the bathroom. They are not moving from here. It is very problematic for our mother and sister to go bathroom through such chaos. So I want some immediate action against this.