Crompton Greaves - compalint against crompton greaves motor
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Complaint by: saidev on January 6, 2015, 2:25 pm in Others

we had purchased a 5 HP 2800 RPM 3PHASE Crompton greaves motor from an authorized distributor in delhi names - sd electric. ONCE WE INSTALLED THE MOTOR ON OUR MACHINE AND WERE ABOUT TO START OPERATION WE SAW THAT THE NAME PLATE OF THE MOTOR HAD DIFFERENT SPECIFICATION AND SAID 3HP 1440 WHEREAS THE BOX OF THE MOTOR SAID 5 HP. ON REGISTERING COMPALINT A TEAM HAD VISITED OUR SITE IN GURGOAN SECTOR 48 HEADED BY MR PANDEY . ON HIS INSPECTION HE FOUND OUT THAT THROUGH COMPANY FAULT A WRONG NAME PLATE HAD BEEN PUT BY THE COMPANY AND THE MOTOR WAS 5HP AND NOT 3 HP AS THE BOX SAID. BUT BEING A CUSTOMER HOW COULD I TAKE SUCH A JUSTIFICATION OF SUCH A BIG COMPANY DOINT SUCH STUPID MISTAKES. SO I ASKED THEM TO REPLACE THIS MOTOR WITH A NEW ONE AS I WOULD ALWAYS HAVE A DOUBT ON MY MIND . THIS COMPLAINT WAS DONE TO MR RAKESH SHARMA - SERVICE HEAD NORTH REGION ON 27TH DEC-2014. BUT AS ON TODAY 6-1-2015 MR RAKESH SHARMA HAS GIVEN US AN ANSWER THAT WE TAKE A NEW MOTOR FROM THE DEALER AND REPLACE THE MOTOR IN QUESTION . AS A CUSTOMER I WILL HAVE TO SPEND ALMOST 2000 RUPPES ON TRANSPORTATION DOING ALL THIS . ON REQUESTING HIM TO ARRANGE FOR REPLACEMENT HE HAD NO SATISFACTORY ANSWER AND HELD UP THE PHONE. WHEN IT IS THE COMPANYS FAULT THEN WHY SHOULD THE CUSTOMER PAY. KINDLY LOOK INTO THE MATTER TO RESOLVE IT AT THE EALIEST BEFORE TAKING THIS MATTER FURTHER.

Complainant's Goal: replacement of new motor with the faulty one
Complainant's Target: Crompton Greaves
Complaint Location: IndiaHaryanaGurgaon
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