Hyundai Car Dealers - Case of Cheating: Hyundai Motors India Limited Dealer Bhuvan Hyundai Aurangabad
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Complaint by: ajay wagh on July 7, 2015, 10:58 pm in Cars Parts and Vehicles

Hello Mr. Bo Shin Seo,

This is in continuation to my email to Hyundai Management and customer care network.
I wanted to bring certain facts in front of you, which have major impact on the QoS to the customer and ultimately suffered sales.

I want to thank Mr. Atul (Group CEO - #Bhuvan #Hyundai, #Aurangabad), Ms. Bindu (Bhuvan Hyundai, Aurangabad Office) and Ms. Saloni (Hyundai Motors India Limited, New Delhi Office) for calling me over the phone and for their precious time. Surprisingly, none of them had any clue about the case nor they did their homework before calling, which took me at least 20-30 minutes to explain each of them my problem over and over again. Also, none of them have sent an acknowledgement/ summary of our discussion, even after multiple requests during our call.

Mr. Atul: It is sad to know that even as a Group CEO for Bhuvan Hyundai (designation confirmed by you over the phone, during our call), and having the authority to make decisions; you have not been able to understand the pain of the customer. You haven't committed any TAT (Turnaround Time) or Resolution Time for my case. As confirmed by you, the Registration Certificate takes 45 days and Vehicle Insurance takes 30 days from the date of purchase, to reach to the customer; if there is a loophole then why is it not alarmed?
There is a major gap with the process from Bhuvan Hyundai, which we discussed over the phone and I am sure, that we both agree upon it. So let's forget the process for a moment and help me understand, if a #customer is travelling 400 kms multiple time, just to chase your sales/ #customer relations team; reminding them of issues and concerns being faced, why there is no action?
Is the customer taken for granted and left to suffer? Are we taking any lessons from the case and act or do I have to run places to get the #resolution.
It is humble request to Mr. B. S. Seo and relevant stake-holders, who have time for a customer (who is being cheated) and have decision making powers; to help me with resolution and take me out of this mental torture. I feel cheated badly and all my hard earned money being stolen.
Trust me, I reassure that I will fight till I get justice and with all possible weapons I could use; from social media to Indian legal system as well as consumer court. I will make all the prospects planning to buy Hyundai vehicle aware of cheating and wrong practices. I do not want other innocent people to become your customers to suffer, the way I have.
Regards,
Ajay Wagh
+91-8655366681

Complainant's Goal: I want new car and compensetion
Complainant's Target: Hyundai Car Dealers
Complaint Location: IndiaMaharashtraAurangabad

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Recent Comments
2.
1 month ago  Amit

Hi,

This is Amit Ghatol.

I did 2nd service of my creta.

Suspension of my car is faulty.

It creates suspnsion noise badly.


I Already asked the executive regarding this but he said it is due to external alloy wheels.

As i took information from my sourses, it is absolutely not due to external alloy wheels. 

Poor suspension quality is the only reason. Hence it has been damaged within 3/4 months.

If you dont want to fixup the problem, then let me know accordingly, i will manage my suspension problem from outside garage as they people are skillful.

Material quality of suspensions given to Hyundai Creta is pathetic and after sales servise of Kothari Hyundai is also very poor.


Stay safe & keep corona away.


Regards


Amit Ghatol 

MH12SU6066 

Ph: 9823020339

1.
1 month ago  Amit

Hi,

This is Amit Ghatol.

I did 2nd service of my creta.

Suspension of my car is faulty.

It creates suspnsion noise badly.


I Already asked the executive regarding this but he said it is due to external alloy wheels.

As i took information from my sourses, it is absolutely not due to external alloy wheels. 

Poor suspension quality is the only reason. Hence it has been damaged within 3/4 months.

If you dont want to fixup the problem, then let me know accordingly, i will manage my suspension problem from outside garage as they people are skillful.

Material quality of suspensions given to Hyundai Creta is pathetic and after sales servise of Kothari Hyundai is also very poor.


Stay safe & keep corona away.


Regards


Amit Ghatol 

MH12SU6066 

Ph: 9823020339