Vodafone Maharashtra Goa - caller tune activation without permission
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Complaint by: uday shinde on November 13, 2017, 1:46 pm in Telecommunications

I received an automated call from vodafone number +911408869080 on 2/11/2017 at 10:37am. The call was regarding caller tunes selection from the songs they played. At the end of call without pressing button they activated a caller tune and deducted Rs 30 from my main balance. I immediately deactivated the caller tune and called customer care to refund the amount but they refused to take the complaint and said that i pressed the button and activated the caller tune. As a proof i have all the call recordings where their is no sound of pressing the button.

Complainant's Goal: Refund the deducted amount to my main balance.
Complainant's Target: Vodafone Maharashtra & Goa
Complaint Location: IndiaMaharashtra

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