Mondelez India Foods Private Limited - Cadbury Bournville unexpected
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Complaint by: on February 7, 2016, 4:38 pm in Others

Hi,

Today was a beautiful morning and I had a Cadbury Bournville Cranberry in my hand, which is one of my favourites. But today was not that happy day, because when I opened up the pack of my favourite chocolate, Cadbury Bournville Cranberry, I didn't find even a single trace of cranberry in it. It was roast almond i believe.

Which is really unexpected and unacceptable. It is similar to having purchased a Volkswagen car but later you find a ford engine in it.

Cadbury's always offer great variety of products, in great price and quality. This is really not acceptable for such an esteemed brand.

I would like to know about the flaw here.

Also refer to my e-mail and attachments sent to you at consumer.service.cell@mdlz.com

Best
Gunjan Pruthi
Himachal Pradesh
Contact: ********49

Complainant's Goal: Cause and Compensation
Complaint Location: India
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1.
Mon, 08 Feb 2016 - Business Reply from - Cadbury Dairy Milk (Mondelez India Foods Private Limited)

Dear Gunjan,

We confirm having received your mail yesterday (7/2) and would like to thank you for your feedback. We now await your purchase and contact details to enable us to depute our sales officer to call upon you to inspect/collect the chocolate. We look forward to your continued patronage.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury Ltd)