Yes india hospitality - baggage loss and no Contact with gulf air
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Complaint by: on December 25, 2013, 7:49 pm in Airlines

Dear sir,


I am resending this email again. It's 4 since the episode started. No response.  Pls read.


It is under severe discontent, helplessness, grief and lack of further patience I write to you.


And no Contact with anyone at all at gulf air.


It has been 54 hours since my flight landed. I checked in with my colleagues from Dubai - Bahrain (transit) - Delhi on the 22nd December 2013. 


As I landed, no one could advise me what to do when my bag was not traceable.  U found someone to help after a good 45 minutes. I was traveling on the flight GF 134 from Bahrain to Delhi. 


Finally as I was able to get through to Visual at the airport, he then took my boarding pass with the baggage tag and gave me a paper as a proof of baggage tracking on gulf air's part. This was I  carbon copy.  


I was reconfirmed and reassured that my bag would be able to be delivered by 10am next morning (23rd December) by Vishal.  I was given the following numbers :


011******** and 011******** in delhi.


The same were printed on the paper the was  handed over to me. It is a sincere request to try dial these numbers. No one ever picks up. Ever. Try it. 


I have tried calling these numbers for over 100 times at least.  I am in desperate need to get my bag. There is a lot in there as is brought gifts for my loved ones. Not to forget my clothes and all other things.  


Over the last 2 days I have tried the following :

1) gone to the airport and spent on fuel and parking 2 times a day. I cannot enter the premises without a valid ticket and there is no outside counter.

2) called the gulf air office in delhi at01143939300 / 311/ 312 & 313.

3) called the following numbers that are supposed to handle our grievance

011******** /8.

4) gone to the connaught place office and they refused to handle my query.

5) Sent the Radisson hotel staff to go there and try find a way to get to talk with someone. No response.  No one at the check in counter helped him as well. They washed their hands off it too. 

6) went online to the social media channels and tried to see a blog. No blogs recommend a number for this issue.


I am in a funny spot now. Here are my issues :

1) no compensation of delayed bag. I was told that's it's not a policy to offer any compensation. 

2) no news on baggage tracking.  Cannot even see an option online.  

3) have not got any idea on which way to contacting anyone. 


Do let me know which way should I go.

I need someone to answer to me. 


Pls call me at ********82. I need to talk to someone. Immediately. I need to know where my bag is. Now.


Thanks,

Sameer Akhil Kachru

Complainant's Goal: contact the airline and avail remedy / compensation (monetary and moral)
Complainant's Target: Yes india hospitality
Complaint Location: IndiaHaryanaGurgaon
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