videocon - after sales service of faulty VIDEOCON LED TV
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Complaint by: upendra nayak on February 28, 2018, 7:48 pm in Consumer Electronics

We purchased a Videocon LED TV from Vijay sales Borivali west branch.
Details as follows:
Invoice 106-BR06-16AI 1226 dated 16/6/2016 of Rs.53490(inclusive of tax Rs.5943)
Videocon LED TV code no. 106160017266
UHD LEDVMM50QHoZS no. 11101511015802133

For past 20 days, there is no picture only sound from the TV. My father, a senior citizen, has been following up regularly and still unable to get a satisfactory response from the technicians.
If your spare parts are not available, how is that a consumer problem?
Don't you have any SLAs to follow?
If this is the kind of after sales service(?) or lack of it, how do you expect customers to trust you ?

Please replace the TV, if you cannot find spare parts or refund the full money paid.

Expecting an early satisfactory resolution to this issue from your side.

Complainant's Goal: Replacement of LED TV or full refund
Complainant's Target: videocon
Complaint Location: IndiaMaharashtraMumbai

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