Regretfully I would like to inform you that I got a Service Message today in the morning at 9:00 AM. The contents are as follows:
"Internet Usage 09MB
Main Balance 26.88 INR".
Deduction made 10 Paise only
In view of the above, I would like to state you that I am using +91 ********38 number since 2005 and I have never activated Internet Pack in the said number. Even, I have never faced this type of disgusting services in the past 10 years.
I would also like to inform you that the said number is being ROAMED since 2009.
You are, therefore, requested to look into the matter and deactivate all VAS (if any) and deactivate GPRS (if enabled by your side automatically) at the earliest and refund the same i.e. .10/- at the earliest.
You are also requested to contact me using my alternate number +91 ********51 regarding any clarification.
An early action in the matter is highly solicited...
Requested to make communication with my Alternate Number +91 ********51
Dear Pritesh,
This is with reference to your post dated 12 Dec. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Pritesh,
This is with reference to your post dated 12 Dec. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.presence@airtel.com
Regards,
Sandeep Kumar
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd