I activated 3G internet service on my VODAFONE prepaid number about 6 days ago. Since the time of activation I am receiving crawling speed. They claims to offer 14 to 21 Mbps speed while I am receiving a surfing speed of just 115 Kbps and maximum downloading speed of maximum 15 Kbps (best case). I am not even able to surf well. Even a simple web page takes hell lot of time to get loaded. G-mail features like chat etc doesn't even works fine. I reported it immediately and kept on reporting about the same repeatedly. Every time the call connects to post-paid department by default then they transfer it to pre-paid department where after asking thorough explanation they further forward it to a technical team which again after asking detailed explanation confirms your settings and then says it should be a network issue and says that we will transfer your call to network team where every-time they keep on saying that your area is experiencing some technical issues and we will resolve it soon. Most of the time the call disconnects in between the transfer of calls from one team to another or anyways I have to suffer a lot due to call hold (terribally long holds). I am literally frustrated by VODAFONE's customer care department and DO NOT think that VODAFONE is "Happy to Help" at all! Rather VODAFONE is "HAPPY TO CHEAT & TROUBLE" thier customers. One of customer care executive "Vishal" deliberately disconnected my call. Which is very feckless and annoying. Their executives do not even agree forward my call to their senior or provide me nodal officer's number. Its been 6 days the problem is still not resolved and neither they are agreeing to refund my money that they charged me for 3G. At this point VODAFONE is charging me for 3G and I don't even feel that I am receiving even 2G worth speed. I felt cheated and repenting on opting VODAFONE services! I am now planning to sue VODAFONE and I will port my number to some other service provider very soon.
VODAFONE complaint reference: 440579413