Vodafone Mumbai - Non-Refund of ISD Deposit
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Complaint by: Vithal on September 17, 2010, 4:51 am in Telecommunications

Non-Refund of ISD deposit amount of Rs 3000/-.- Mobile: ********65

I have a bitter experience dealing with Vodafone.
1. Vodafone is not refunding my ISD deposit amount of Rs 3,000/- despite my surrending the Vodafone connection and paying their final bill 3 months back.

2. Each time you write to their customer care, a different customer care executive writes back stating that they will refund the deposit amount within 30 days time from the date of the letter. 3 months have elapsed since my first communication to Vodafone on ISD deposit refund and till now there is no scent of my receiving my deposit amount back.

3. More over, writing to their Nodal Officer and Appellate Authority is also of no use, as these Officers do not even have the courtesy of replying to customer complaints / emails.

4. Vodafone’s “Happy to Help” slogan is a big lie. Forget about helping, Vodafone doesn’t even pay what it owes the customer.

Any / All help appreciated in getting my ISD deposit back

Complainant's Goal: I wish to get my ISD deposit amount refunded a.s.a.p.
Complainant's Target: Vodafone Mumbai
Complaint Location: IndiaMaharashtraMumbai
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Fri, 17 Sep 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Vodafone Mumbai on September 17, 2010, 4:51 am