Online Complaint Non Receipt Of Response for Order DATED FEBRUARY 2009
Tue, 8 December, 2009 6:50:41 AMFrom: Sachida Nand Chaturvedi Add to Contacts
To: BOOK CLUB OF
Cc: Feedback Club


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THE MAIL BELOW WAS SENT TO ME BUT TILL DATE I HAVE HEARD NOTHING FROM YOUR SIDE. DO ATTEND THE COMPLAINT ALTERNATIVELY I WILL BE FORCED TO ALTERNATIVE RECOURSE---- Sachida Nand Chaturvedi



----- Forwarded Message -
Sent: Thu, 29 October, 2009 2:27:59 PM
Subject: RE: [Suspected Spam] - Fw: Online Complaint




Dear Member,



Thanks for your mail to us.



With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department as soon as we get revert we will get back to you.



Assure you of our best possible services always.



We shall be happy to render any further assistance or clarification that you may require.



For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 , 9:30 AM TO 6:30 PM , all 7 days) or write to us at:



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Thanks & Regards,

PRAVEEN

India Today Book Club








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From: Sachida Nand Chaturvedi [mailto:sncshanu@yahoo.co.in]
Sent: Wednesday, October 28, 2009 6:52 AM
To: response (ITBC)
Cc: Feedback
Subject: [Suspected Spam] - Fw: Online Complaint



THE MAIL BELOW EXPLICITELY DESPLAYS YOUR CASUAL APPROACH TOWARDS YOUR CUSTOMER WILL YOU RETURN THE MONEY PAID TO YOU SINCE FEB/MAR 2009 TO ME OR SHOULD I SEE ANOTHER RECOURSE OF LAW TO GET IT FROM YOU. SACHIDA NAND CHATURVEDI



Sent: Sun, 20 September, 2009 4:20:05 PM
Subject: RE: Online Complaint




Dear Member,



Thanks for your mail to us



Please accept our sincere apologize for the inconvenience caused to you.



In this regard we would like to inform you that due to some technical system error your order got delayed, however we are arranging to dispatch your order ASAP, request you to kindly wait for 10-14 business working days.



We do understand that you have every reason to be vexed with up with us, it has always been our endeavor to serve our customers with utmost urgency and care, but regret that due to technical error(s) your order got delayed, at the outset once again please accept our sincere apologize for anxiety that you have experienced due to delay in your order.



We sincerely appreciate your patience towards us and hope you shall bear with us for the given TAT.



Assure you to provide our best possible services in future.



Thanks & Regards

CHETAN ARYA

India Today Book Club






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From: Sachida Nand Chaturvedi [mailto:sncshanu@yahoo.co.in]
Sent: Sunday, September 20, 2009 6:42 AM
To: response (ITBC)
Cc: Feedback
Subject: Fw: Online Complaint







Subject: Fw: Online Complaint



THIS IS HOW YOU PEOPLE CASUALLY TAKE THE COMPLAINTS.EITHER REFUND MY AMOUNT DEBITED THROUGH CREDIT CARD OR SEND THE THE ITEM FOR WHICH YOU HAVE TAKEN THE AMOUNT.(SNCSHANU@YAHOO.CO.IN) DATED 20SEPTEMBER 2009



----- Forwarded Message ----
From: Sachida Nand Chaturvedi
To: Feedback Club
Cc: s n
Sent: Sunday, 30 August, 2009 4:58:51 PM
Subject: Re: Online Complaint

pl go through appended mail dated 23/08/2009 YOU ARE NOT ATTENDING THE MAIL WHAT TO TALK OF RESPONDING? IF I DO NOT GET A SATISFACTORY REPLY FROM YOU I RESERVE MY RIGHT TO MOVE TO THE CONSUMER FORUM/COURT FOR WHICH YOU WILL BE SOLELY RESPONSIBLE.



----- Forwarded Message ----
From: Sachida Nand Chaturvedi
To: Feedback Club
Cc: s n
Sent: Sunday, 23 August, 2009 9:39:05 PM
Subject: Fw: [Suspected Spam] - Re _ Re: Online Complaint

appended is the mail received by me on 24/07/09 not is 25/30 days as per your assurance .May i expect a favourable reply from you?



Dear Member



We sincerely apologize for the inconvenience caused to you.



With reference to your mail we would like to inform you that your order was already dispatched from our side on Dear Member



We sincerely apologize for the inconvenience caused to you.



With reference to your mail we would like to inform you that your order was already dispatched from our side on 16-MAR-2009 under consignment no. ED********8and courier through FIRSTFLIGH but due to some technical problem parcel is neither reached to you and not reached to us so your case we forward to the concern department regarding order kindly wait for 25-30 days soon we will do the needful regarding the same.



We value our customer and trust that you enjoy our products.



Your valuable association with the India Today Book Club means a lot to us.



Assure you of our best possible services always.







Warm Regards,

Praveen kumar

Executive Relations

India Book Club










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I HAVE ALREADY MADE AVAILABLE THIS INFORMATION TO INDIA TODAY HOWEVER FOR THE SAKE OF REPETITION I APPEND THE REQUIRED INFORMATION. PLEASE NOTE THAT IF I FAIL TO RECEIVE ANY POSITIVE REPLY FROM YOU I WILL HAVE NO OPTION LEFT EXCEPT MOVING THE CONSUMER FORUM/COURTFrom: Sachida Nand Chaturvedi [mailto:sncshanu@yahoo.co.in]
Sent: Sunday, April 26, 2009 10:42 PM
To: Feedback
Subject: [Suspected Spam] - Fw: INVOICE NO.OGA0******** ORDER NO.ID MITBC-WEB-02072201 DATED 25/02/2009




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We sincerely apologize for the ionconvinience caused to you.



With reference to your mail we would like to inform you that kindly concerm us your concerned order no. so that we check your details and inform you the same.



We value our customer and trust that you enjoy our products.



Your valuable association with the India Today Book Club means a lot to us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424), 9:30 AM TO 6:30 PM, and all 7 days)



Warm Regards,

HARINDER GAUTAM

Executive Relations

India Today Book Club



.












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From: Sachida Nand Chaturvedi [mailto:sncshanu@yahoo.co.in]
Sent: Friday, July 10, 2009 6:07 AM
To: Feedback
Subject: [Suspected Spam] - Re: Online Complaint

THE FOLLWING E MAIL STEEL REMAIN UNATTENDED BY YOU AFTER LAPSE OF To: SNCSHANU@YAHOO.CO.
Subject: Online Complaint


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E-Mail from \" India Today Book Club\" to \"SACHIDA NAND CHATURVEDI\" at SNCSHANU@YAHOO.CO.IN on www.consumercomplaints.in


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Mon, 08 Jun 2009 05:46:17 -0400


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Dear Member

We are sincerely apologize for ther inconvenience cause in this regard

With reference to your mail we would like to inform you that as per your instructions we have checked out your record and found that we have already forwarded your order to you on 16th March 2009, But the order neither reach to you nor came back to us..

Kindly inform you that we have already forwarded your request to the concern department, So with in 10 to 15 working days we will definately procure you the order.

For any further query or assistance please feel free to write us on feedback@indiatodaybookclub.com or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team , India Today Book Club


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