Item not despatched - Worst customer service with ITBC
Hi all,
This is to bring to your notice how ITBC treats their customers. I have ordered Benetton Glass from ITBC thru online purchase wide order id : MITBC-WEB-22397897.Order was placed on 15 May2009. Order page stated that it will take 3-4 weeks for despatch. After 4 weeks i wrote to ITBC reg my order and got reply with the courier tracking number. After analysing the courier details i found out that the item has been returned to ITBC due to some reasons.
So i worte to ITBC with the courier remarks and asked them to resend the package. Till now they have not despatched the item nor gave refund for that item. So far i have written 50 mails for which i am getting a standard reply \" With reference to your mail we would like to inform you that we have forwarded your complain to our concern department\".
I thought i am the only person suffering with ITBC , but i can see lot of complaints.
Just wanted to share so that people will not take up complaints with ITBC lightly.
Thanks and regards,
Rajesh
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team,
Bag It Today.
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team,
Bag It Today.
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that your order was dispatched from our end but due to some postal problem it has neither reached you nor returned back to us. Your complaint has been forwarded to our concerned department and they are investigating the same. We request you to provide us some time so that we can do the needful soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team, India Today Book Club.
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that your order was dispatched from our end but due to some postal problem it has neither reached you nor returned back to us. Your complaint has been forwarded to our concerned department and they are investigating the same. We request you to provide us some time so that we can do the needful soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team, India Today Book Club.
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that your order was dispatched from our end but due to some postal problem it has neither reached you nor returned back to us. Your complaint has been forwarded to our concerned department and they are investigating the same. We request you to provide us some time so that we can do the needful soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team, India Today Book Club.
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that your order was dispatched from our end but due to some postal problem it has neither reached you nor returned back to us. Your complaint has been forwarded to our concerned department and they are investigating the same. We request you to provide us some time so that we can do the needful soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team, India Today Book Club.
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that your order was dispatched from our end but due to some postal problem it has neither reached you nor returned back to us. Your complaint has been forwarded to our concerned department and they are investigating the same. We request you to provide us some time so that we can do the needful soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team, India Today Book Club..
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that your order was dispatched from our end but due to some postal problem it has neither reached you nor returned back to us. Your complaint has been forwarded to our concerned department and they are investigating the same. We request you to provide us some time so that we can do the needful soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team, India Today Book Club.
Monika,
If ITBC s so clean why so much compalints registered in icomplaints and other forums. I have written 75 mails and multiple calls still they are useless. You may be a lucky one with ITBC.
Rajesh
I have purchased several times from India Today Book Club and I am very satisfied with their products. I also appreciate its customer care centre where the representative always helped me with any kind of information needed. You can call 011-40502424 or email at feedback@indiatodaybookclub.com for any information.
An email communication has been sent to India Today Book Club on March 10, 2010, 1:12 pm
Dear Sir,
We have come across your on line complaint on
We have gone through your complaint, we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com
or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team,
Bag It Today.